Thi Hong Giang Nguyen

• Support five groups of more than 120 clients who are over 65 years old to set and achieve their health and wellness goals.
• Provide emotional support and companionship to clients; and clarify needs and support to clients' family members.
• Clarified, investigated and did MARAM's risk assessment framework for Elderly abuse.
• Increase community engagement through the organization of various social activities and gatherings.
• Organize educational seminars addressing topics relevant to the needs or interests of the resident population.
• Demonstrating safe and correct forms for each exercise and piece of equipment.
• Develop and implement comprehensive fitness and wellness programs to promote healthy lifestyles.
• Implement feedback mechanisms such as surveys or suggestion boxes to maintain open dialogue with residents regarding their opinions on programming.
• Handle incoming mail, bills and invoices and complete appropriate actions.

• Operated POS system to handle monetary transactions such as sales, returns, and exchanges;
• Developed and maintained relationships with customers and suppliers through account development.
• Maximised performance by monitoring daily activities and mentoring team members, managed over 30 calls daily during summer time.
• Used artistic skills to create customised looks for clients by listening and interpreting personal style;
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Working in the Recreation, Leisure and lifestyle team that blended elements of recreation and leisure counselling to create meaningful activities for residents. My responsibilities include:

• Conducted risk assessments with 23 residents in McLean Lodge, including monitoring and ensuring resident's safety;
• Maintained complete case notes and collected records of relevant information about other services including Physical Therapy and Fitness Groups;
• Facilitated peer support groups to help clients connect with others;
• Utilized evidence-based practices to provide effective interventions for clients.

Working in the Planned Activities Groups and Home Care Packages (located around Western suburbs, Victoria) that aim to enhance participants' ability to live independently in their own homes and the community for as long as possible. My responsibilities include:

• Organized and executed five group social activities for over 150 elderly clients, aged 65 and under 65.
• Assisted with care planning and care coordination; monitored and reviewed client's care plans and status to ensure appropriate assistance was provided; supported registration of clients into the My Aged Care system
• Coordinated with different service providers to meet clients' individual needs.