Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Thilani Saseekaran

Thilani Saseekaran

Clyde North,VIC

Summary

Proven track record of enhancing customer satisfaction and team efficiency, notably at PostNord. Skilled in package handling and fostering strong teamwork, I've consistently contributed to revenue growth and operational improvements. Leveraged food safety knowledge and hygiene practices to ensure high standards across roles. Achieved significant positive feedback from clients and supervisors, demonstrating a commitment to excellence and results.

Overview

7
7
years of professional experience

Work History

Postman

PostNord
09.2023 - 05.2024
  • Enhanced customer satisfaction through timely and accurate delivery of parcels, packages, and correspondence.
  • Increased accuracy in package tracking by diligently scanning barcodes upon pickup, transfer, or final delivery points.
  • Managed sensitive materials such as registered mail items with discretion, guaranteeing secure transport from sender to recipient without incident.
  • Contributed to revenue growth by promoting additional postal products and services to customers at the counter or during deliveries.

Co-worker

McDonald's Restaurant
05.2023 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

Event Assistant

Eventpersonal
12.2021 - 05.2024
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Participated in pre-event planning meetings, providing input on event themes and strategies for success.
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.

Event Server

Gigstr
11.2019 - 05.2024
  • Served appetisers, delivered entrees, and refilled beverages for banquet guests.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Contributed to successful events through proactive problem-solving and attentive customer service, earning recognition from clients and supervisors alike.

Vardaga AB

Care Assistant
06.2021 - 01.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented care actions by completing records and logs in medical software system.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitising patient rooms.

Warehouse Worker

Delicato Segeltorp
10.2020 - 12.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Collaborated with team members to streamline the packing process, resulting in faster order fulfillment.

School Nanny

Stockholm Stad
06.2017 - 07.2017
  • Supported the emotional well-being of children through active listening and compassionate communication.
  • Developed strong relationships with families based on trust, open communication, and mutual respect.
  • Coordinated afterschool programs or enrichment opportunities to enhance the social experiences of each child.

Education

Senior High School -

Thorildsplans Gymnasium
Thorildsplan, Stockholm
06.2020

Elementary School -

Sätraskolan
Sätra, Stockholm
06.2017

Skills

  • Package handling
  • Loading and unloading
  • Signature Collection
  • Mail Sorting
  • GPS use
  • Strong teamwork
  • Food Preparation
  • Order Taking
  • Food safety knowledge
  • Kitchen Support
  • Hygiene practices

Languages

Tamil
Native or Bilingual
Swedish
Native or Bilingual
English
Professional Working

Timeline

Postman

PostNord
09.2023 - 05.2024

Co-worker

McDonald's Restaurant
05.2023 - 05.2024

Event Assistant

Eventpersonal
12.2021 - 05.2024

Vardaga AB

Care Assistant
06.2021 - 01.2023

Warehouse Worker

Delicato Segeltorp
10.2020 - 12.2022

Event Server

Gigstr
11.2019 - 05.2024

School Nanny

Stockholm Stad
06.2017 - 07.2017

Senior High School -

Thorildsplans Gymnasium

Elementary School -

Sätraskolan

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Thilani Saseekaran