Thi My Chau Do (Riley)
Melbourne,VIC
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
2
2
years of professional experience
Work History
Receptionist
Oriental Danang
05.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Cashier
Jollibee
01.2022 - 03.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
BBA - Digital Marketing
Melbourne Institue Of Technology
Melbourne, VIC08.2027
Skills
- Project Coordination
- Bookkeeping
- File Management
- Office Management
- Administrative Support
- Calendar Management
- Schedule Management
- Telephone skills
- Customer/Client relations
- Transcription and dictation
Languages
English
Full Professional
Chinese (Cantonese)
Elementary
Timeline
Receptionist
Oriental Danang
05.2022 - 12.2023
Cashier
Jollibee
01.2022 - 03.2022
BBA - Digital Marketing
Melbourne Institue Of Technology