Thi Ngan Nguyen
Panania,Australia
Summary
Compassionate Home Care Worker with extensive caregiving experience, seeking a challenging Case Manager position to provide exceptional care and coordination for individuals in need.
Dedicated Home Care Worker with strong interpersonal, and caregiving , providing emotional support. Skilled in communication, advocacy, and resource management to meet the diverse needs of clients and their families. Demonstrates strong work ethics and versatility in both independent and team settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Worker
Whiddon Easton Park Glenfield | Home Caring Smith Fields, Hawa Pure Care Riverwood
01.2023 - 01.2024
- Delivered social support, personal care, domestic assistance, mobility aid, shopping assistance, and meal preparation for clients
- Demonstrated empathy and sensitivity while addressing diverse client needs
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Support Worker
Family Members
01.2021 - 01.2023
- Provided compassionate care and support for a family member with dementia, assisting with daily activities and offering emotional support to both patient and family
- Managed patient hygiene, medication administration, and provided mobility assistance
- Ensured a safe and comfortable environment for the patient
Customer Service
Pizza Coffee Shop
01.2018 - 01.2020
- Increased customer service success rates by quickly resolving issues.
- Anticipated guests' needs and delivered excellent customer service.
- Collaborated with team members to ensure seamless customer service experiences.
- Built lasting relationships with clients through outstanding customer service interactions.
Education
Diploma - Community Service
01.2024
Certificate III - Individual Support
01.2023
Statement of Attainment - Certificate III in Early Childhood Education and Care
01.2018
Bachelor's Degree - Physical Training (Honors)
Vietnam National University of Pedagogical Sports
01.2010
Skills
- Quick learner
- Strong time management and organizational skills
- Proficient with technology and communication devices
- Excellent communication and active listening skills
- Problem solving
- Cultural Competence
- Multilingual
- Valid driver's license
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
Certification
- First Aid and CPR Certification
- Manual Handling Training
- Medication Administration Training
Accomplishments
- Certificate of Excellence from the Vietnamese Prime Minister, 2005
- Certificate of Excellence from the Vietnamese Sport Ministry, 2005
- Certificate of Excellence from Ha Tay Province, 2004-2007
- Gold Medal, Vietnamese National Fencing Championship, 2007
- Gold Medal, Vietnamese National Sport Festival, 2006
- Two Gold Medals and one Silver Medal, Southeast Asian Fencing Championship, Philippines, 2006
- Quarter-finalist, Asian Fencing Championship, Qatar, 2005
- Gold Medal, Southeast Asian Fencing Championship, Brunei, 2004
- Bronze Medal, SEA Games Fencing Championship, Philippines, 2004
- Gold Medal, Asian Fencing Championship, Taiwan, 2004
Educationandprofessionaldevelopment
- Certificate III in Individual Support, 2023
- Diploma of Community Service, 2024
- Statement of Attainment, Certificate III in Early Childhood Education and Care, 2018
- Triple P Positive Parenting Program, Vietnamese Australian Welfare Association NSW, 2018
- Bachelor's Degree in Physical Training (Honors), Vietnam National University of Pedagogical Sports, 2010
Hobbies and Interests
In my free time, I enjoy traveling, gardening, and reading, activities that allow me to explore new places, nurture plants, and expand my knowledge and imagination.
Personal Information
Citizenship: Australian Citizen
Timeline
Support Worker
Whiddon Easton Park Glenfield | Home Caring Smith Fields, Hawa Pure Care Riverwood
01.2023 - 01.2024
Support Worker
Family Members
01.2021 - 01.2023
Customer Service
Pizza Coffee Shop
01.2018 - 01.2020
Certificate III - Individual Support
Statement of Attainment - Certificate III in Early Childhood Education and Care
Bachelor's Degree - Physical Training (Honors)
Vietnam National University of Pedagogical Sports
- First Aid and CPR Certification
- Manual Handling Training
- Medication Administration Training
Diploma - Community Service
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