THIRIPURASUNDARI ARUMUGAM
Sydney,Australia
Summary
Dedicated and experienced Senior Case Manager with a proven track record of effectively managing complex cases and providing support to diverse client populations. Seeking to utilize strong interpersonal skills and extensive knowledge of social work principles to make a positive impact on individuals and communities. My expertise includes data analysis, implementation, effective customer/case management including disability management within the legislation or policy. An ardent believer and follower of a 'never give -up' attitude. I love working with people helping with their recovery and return to work.
Overview
5
5
years of professional experience
Work History
Senior Case Manager
EML Group
11.2021 - Current
- Provide comprehensive case management services to a number of injured workers and making a positive impact in their life assisting them to get their lives back
- Manage a portfolio of complex physical and psychological workers compensation claims including assessing, investigating, reviewing and determining eligibility, developing claims strategies, weekly entitlements and medical treatment and rehabilitation costs within the legislative and self-insurance requirements
- Develop individualized injury management, treatment, rehab and return to work plans in collaboration with clients, identifying appropriate resources and interventions to meet their needs
- Comply with the State Insurance Regulatory Authority Guidelines and NSW legislative requirements relevant to the injury management intervention
- Liaise with and provide advice to all relevant stakeholders regarding workers compensation matters
- Manage disputed and litigated claims with regards to organizational expectations
- Participate in audits and panel reviews to ensure the injury management program is compliant and effective
- Provide early intervention through case conferences and implement the use of best practice case management and strategies to ensure proactive claims management
- Coach and empower junior case managers, providing guidance, support and feedback as required
- Ensure confidentiality of personal information and maintain case files appropriately in the claims management database (pivotal and edocs)
- Drive positive team culture, supporting the team with queries and trainings with a focus on the key responsibility areas.
Dental Administrator
Opal Dental
11.2020 - 11.2021
- Manage Front Desk and Office Administration
- Patient Scheduling and Appointment Management
- Insurance Verification and Billing
- Patient Relationship and Customer Management.
Assistant Dentist
Aura Dentistry
04.2019 - 10.2019
- Assess overall oral health of patients, examining oral cavity for diseases using dental instruments and x-rays
- Records the history of the patients, documents case sheets and records and ensure follow-ups on treatment
- Use of sterilization techniques and protective gears for the prevention of infection
- Strong working knowledge on dental procedures including local anesthesia, extractions, root canal treatment, restorations, scaling and prosthodontic replacements
- Advise or instruct patients regarding preventive dental care, the causes and treatment of dental problems, or oral health care services.
Career Break
11.2013 - 03.2019
General Dentist
Multispeciality Hospital - India
10.2012 - 10.2013
- Work chairside assisting family dentist with routine dental procedures
- Maintain clean, sterile positive clinical environment
- Gained experience in taking x rays, impression making, pouring casts, temporary fillings, scaling, fluoride application, suture placement and removal
- Educate patients on oral hygiene and post-operative care
- Effective management of front office, laboratory duties and stock supplies.
Assistant Dentist
Gurukripa Polyclinic
09.2011 - 09.2012
- As part of my Internship during my Final year of Bachelor of Dental Surgery degree, I worked at Gurukripa Polyclinic performing the duties of Assistant Dentist.
Education
Graduate Certificate in Public Health and Communicable Diseases -
University of Technology Sydney
12.2020
Bachelor of Dental Surgery, Dentistry -
Tamil Nadu Doctor M.G.R. Medical University
12.2012
Skills
- Experience in injury management and return to work
- Excellent interpersonal, empathy, people and communication skills
- Strong negotiation, influencing and stakeholder management
- Time management skills and able to work under pressure
- Working knowledge of MS suite of products - word, outlook,excel, powerpoint and databases
Accomplishments
Proud Recipient of National Excellence Award in EML for the Year 2023.
This award was for the recognition of managing complex psychological claims and supporting injured workers return to work early through the application of early intervention strategies and completion of more than 100 case conferences within the year.
Certification
Certificate IV in Personal Injury Management from EML Academy
Timeline
Senior Case Manager
EML Group
11.2021 - Current
Dental Administrator
Opal Dental
11.2020 - 11.2021
Assistant Dentist
Aura Dentistry
04.2019 - 10.2019
Career Break
11.2013 - 03.2019
General Dentist
Multispeciality Hospital - India
10.2012 - 10.2013
Assistant Dentist
Gurukripa Polyclinic
09.2011 - 09.2012
Graduate Certificate in Public Health and Communicable Diseases -
University of Technology Sydney
Bachelor of Dental Surgery, Dentistry -
Tamil Nadu Doctor M.G.R. Medical University
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