Thita soum
Liverpool,NSW
Summary
Dynamic and dedicated professional with extensive experience at Perfecto Quality Foods, excelling in customer service and conflict resolution. Proven ability to maintain a clean workspace while effectively multitasking in high-pressure environments. Skilled in package assembly and committed to continuous improvement, fostering customer loyalty through empathetic interactions.
Overview
6
6
years of professional experience
Work History
Process Worker
Perfecto Quality Foods
01.2011 - 10.2013
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Customer Service Cashier
Michel's Patisserie
04.2008 - 10.2010
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
Cabramatta High School
12.2012
Skills
- Workplace safety
- Housekeeping skills
- Assembly line experience
- Package assembly
- Multitasking and organizing
- Teamwork and collaboration
- Sorting and packaging
- Continuous improvement
- Customer service
- Picking and packing
- Flexible schedule
- Following instructions
- Punctual and dependable
Timeline
Process Worker
Perfecto Quality Foods
01.2011 - 10.2013
Customer Service Cashier
Michel's Patisserie
04.2008 - 10.2010
Cabramatta High School
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