Hi, I’m
Lusa Nguyen
Box Hill,VIC
Summary
Excelled in transforming teams to exceed targets through innovative strategies, resulting in significant financial savings and high employee retention. Skilled in relationship building, I spearheaded initiatives that enhanced efficiency and customer satisfaction, demonstrating exceptional leadership and attention to detail.
Overview
3
years of professional experience
1
Certification
Work History
El Jannah (Southern Paradise Group)
Area Manager
11.2023 - Current
Job overview
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Developed and implemented strategies to improve customer service and increase sales.
El Jannah Mitcham
Restaurant Manager
05.2023 - 11.2023
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
El Jannah Preston
All Rounder
04.2022 - 05.2023
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
La Trobe UniversityMelbourne, VIC
Bachelor of Science from Accounting
11.2024
Skills
- Staff Management
- Operations Management
- Relationship building and management
- Performance Management
- Operations
- Controlling costs
- Cross-Functional Collaboration
- Conflict Management
- Attention to Detail
- Leadership skills
- Order Management
- Guest Relations
Certification
- Diploma in Hospitality and Tourism Management
- Fire Extinguisher
- CPR First Aid Certificate
- Food Safety Supervisor Certificate
- RSA Certificate
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Area Manager
El Jannah (Southern Paradise Group)
11.2023 - Current
Restaurant Manager
El Jannah Mitcham
05.2023 - 11.2023
All Rounder
El Jannah Preston
04.2022 - 05.2023
La Trobe University
Bachelor of Science from Accounting
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