Thi Thu Ngan Nguyen
Sydney,NSW
Summary
Dynamic leader with proven expertise in team leadership and time management, honed at Beauty Salon and Sunflower Kid English Class. Excelled in enhancing customer satisfaction and fostering supportive environments, achieving significant improvements in employee productivity and student engagement. Skilled in decision-making and relationship building, driving positive outcomes and service excellence.
Overview
13
13
years of professional experience
Work History
Manager
Beauty Salon
04.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Teacher
Sunflower Kid English Class
02.2012 - 11.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Diploma - Early Childhood Care And Education
BENDIGO LIVOUS TRAINING INSTITUTE PTY LTD
Melbourne, VIC05.2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
Languages
Vietnamese
Native or Bilingual
Timeline
Manager
Beauty Salon
04.2019 - Current
Teacher
Sunflower Kid English Class
02.2012 - 11.2018
Diploma - Early Childhood Care And Education
BENDIGO LIVOUS TRAINING INSTITUTE PTY LTD
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