Thomas Anderson
Brendale,Qld
Summary
Dedicated 40 years professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
38
38
years of professional experience
Work History
Telecommunications Technician
Self Employed Contractor
Brisbane, Qld
03.2006 - 03.2020
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Read blueprints and schematics to correctly place equipment.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Set up networks and computers for business and residential customers.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
Telecommunications Technician
Telstra
Hobart, Tas
01.1982 - 02.2006
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
Education
High School Diploma -
07.1982
Skills
- Device Installation
- System Repairs
- Instructing Customers
- Service Requests
- Writing Reports
- Installation and Configuration
- Communications Expertise
- Client Satisfaction
- Service Delivery
- Maintenance Organization and Development
- Configuring Devices
Additional Information
Availability to start as soon as possible.
Medium Rigid Drivers Licence
Timeline
Telecommunications Technician - Self Employed Contractor
03.2006 - 03.2020
Telecommunications Technician - Telstra
01.1982 - 02.2006
St Andrews Secondary College - High School Diploma,
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