Thomas Beasley
Nerang,Gold Coast
Summary
Coming to the end of my study career, it's time to start looking for a role that will put me on the right trajectory in the years to come. I believe that this role will be suited to the skills that have been developed over the last years of study and that I will be able to grow and thrive during my time in the position. As an employee, I will do whatever tasks are required of me to the best of my ability but will always question something if I think it can be done better. I believe that I can bring an element of efficiency and drive into the workplace with my energetic personality and strong work ethic.
Overview
9
9
years of professional experience
Work History
Tour Guide
Kiff And Culture
08.2023 - Current
- Guided groups of up to 12 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
Sales Representative and Distributor
Bunny Chow Down
06.2022 - Current
- Conducting Tasting with Clients, Selling new products to stores, Running a Farmers Market stall representing the brand
- Delivered demonstrations at client sites to promote benefits and support new product launches.
Guest Service Agent
Sheraton Grande Mirage Resort
06.2021 - 04.2022
- Guest Check-ins/outs - Cash Handling, Opera/PMS System Operations, VIP Room Checks, Call Handling, Taking Guest Requests / Complaints
- Handled upwards of 50 calls each day when working in back-of-house.
Menulog Delivery Driver
Menulog
01.2021 - 06.2021
- Delivering Orders, Effective time management all all times
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Waiter / Room Service Attendant
Watermark Hotel
01.2021 - 06.2021
- Waiting Tables, Assisting with events in the banquets department, Delivering room service, Preparing Coffee/Barista Training
Telemarketing
Australian Telemarketing Solutions
06.2018 - 11.2018
- Speaking with customers over the phone, Cross-selling products.
- Answered questions about company offerings with knowledgeable responses about products and services.
Charity Representative
Global Interactive
06.2017 - 04.2018
- Confirming donations for multiple charities over the phone, Re-selling the charity
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Receptionist
Fresh Water Point Resort
03.2015 - 01.2016
- Sorting out guest mail, Confirming Booking requirements online/Replying to online feedback, Doing pre/post roomchecks
Education
High School Diploma -
The Southport School
Southport, QLD10.2016
Bachelors International Tourism And Management - Tourism Management
Griffith University
Southport, QLD06.2021
Masters of International Tourism And Management - Tourism Management
Griffith University
Southport, QLD02.2024
Skills
- Verbal and Written Communication
- Brand Management
- Customer Relationship Management
- Time Management
References
- Shelly Scales, M, 0413 547 899, Twowilldo.shelly@gmail.com
- Daniel Hitchenson, Director of Rooms, Daniel.hitchenson@sheraton.com, Unavailable
Volunteer Experience
- PCYC Broadbeach
- Broadbeach State School
- Early Learning Centre Volunteer Work
- 4 Years of Navy Cadets
- Apart of the Round Square Charity in School
Timeline
Tour Guide
Kiff And Culture
08.2023 - Current
Sales Representative and Distributor
Bunny Chow Down
06.2022 - Current
Guest Service Agent
Sheraton Grande Mirage Resort
06.2021 - 04.2022
Menulog Delivery Driver
Menulog
01.2021 - 06.2021
Waiter / Room Service Attendant
Watermark Hotel
01.2021 - 06.2021
Telemarketing
Australian Telemarketing Solutions
06.2018 - 11.2018
Charity Representative
Global Interactive
06.2017 - 04.2018
Receptionist
Fresh Water Point Resort
03.2015 - 01.2016
High School Diploma -
The Southport School
Bachelors International Tourism And Management - Tourism Management
Griffith University
Masters of International Tourism And Management - Tourism Management
Griffith University
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