Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Thomas Bermingham

Greenway,ACT

Summary

Proven leader with extensive experience at Optus, adept in team leadership and excellence in sales and service. Expert in building culture and developing relationships, I have driven teams to industry-leading standards. My approach combines problem-solving with training and mentoring, significantly enhancing team progression and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Store Manager

Optus
11.2021 - Current
  • Recruiting highly talented individuals
  • Creating and driving a strong culture within the team to maintain industry leading standards in sales and service
  • Coaching and developing team members for progression in the industry and beyond
  • Building strong relationships with customers and members of the community to ensure my store is held in the highest regard.



Owner

Red Hot Collectables
10.2021 - Current

Owner

Your Zone Personal Training
04.2020 - Current

Assistant Store Manager

Optus
09.2017 - 11.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Triage customers to ensure the most effective operating rhythm on a daily basis
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Sales Associate

Optus
04.2016 - 09.2017
  • Meeting sales KPIs to a high standard
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.


Sales Associate

David Jones
11.2015 - 04.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Certificate III & IV - Personal Training

Canberra Institute of Tech
Canberra, ACT
04.2020

High School Diploma -

St Mary Mackillop College
Canberra
11.2015

Skills

  • Team Leadership
  • Building Culture
  • Developing relationships
  • Problem Solving
  • Training and mentoring
  • Excellence in sales and service

Accomplishments

  • Achieved over 100% to sales target for FY24
  • Achieved over 100% to sales target for FY23

Timeline

Store Manager

Optus
11.2021 - Current

Owner

Red Hot Collectables
10.2021 - Current

Owner

Your Zone Personal Training
04.2020 - Current

Assistant Store Manager

Optus
09.2017 - 11.2021

Sales Associate

Optus
04.2016 - 09.2017

Sales Associate

David Jones
11.2015 - 04.2016

Certificate III & IV - Personal Training

Canberra Institute of Tech

High School Diploma -

St Mary Mackillop College

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Thomas Bermingham