Thomas Freiberg
Kirwan,Queensland
Summary
Through working as a security officer, multiple leadership positions and running my own business I have built my core values in professionalism, respectfulness and integrity. Which coinside with my strong key skills in relationship building, confidence, communication and de-escalation. I'm always ready for new challenges and opportunities to accomplish new goals and demands.My knowledge and skills will help make a company workplace environment grow and drive company turnover and client satisfaction to new heights.
Overview
7
7
years of professional experience
Work History
Security Officer/ Crowd Controller
Lone Wolf Security
05.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored patrons for safety and behaviour in high stress environments
Shift Supervisor
Pizza Hut
12.2022 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Commercial Glazier
Dynamic Windows
08.2022 - 12.2022
- Troubleshot issues during installations, implementing solutions to address potential problems proactively.
- Developed strong client relationships through effective communication and prompt responses to inquiries or concerns.
- Increased productivity by maintaining a clean and organized workspace, optimizing workflow processes.
- Contributed to overall business growth by consistently delivering high-quality workmanship on all assigned tasks.
Landscaper
Sole Trader
11.2021 - 08.2022
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Delivery Driver/ Hospitality Worker
Ferry Cafe Paynesville
11.2019 - 11.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Duty Manager
Supa Iga
08.2017 - 08.2021
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Education
High School Diploma -
Nagle College
Bairnsdale VIC11.2020
Skills
Report Writing
Incident Reporting
Physical Fitness
Complex Problem-Solving
Relationship building and management
Conflict de-escalation
Conflict resolution techniques
Communication
Confidence
Level Headed
Client Oriented
Record control and keeping
Planning ahead
Teamwork and leadership
Business Development
Consulting
Timeline
Security Officer/ Crowd Controller
Lone Wolf Security
05.2023 - Current
Shift Supervisor
Pizza Hut
12.2022 - 05.2023
Commercial Glazier
Dynamic Windows
08.2022 - 12.2022
Landscaper
Sole Trader
11.2021 - 08.2022
Delivery Driver/ Hospitality Worker
Ferry Cafe Paynesville
11.2019 - 11.2021
Duty Manager
Supa Iga
08.2017 - 08.2021
High School Diploma -
Nagle College
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