Thomas Li
Dianella,WA
Summary
Experienced with all different kinds of customers, fast thinker and always give 100% at all times. Willing to learn new skills and adapted to new working environments.
Fluent English and Chinese (mandarin) speaker, hard worker and a good communicator with co-workers and customers.
Overview
13
13
years of professional experience
Work History
High Duty Supervisor
Crown Perth
Perth, WA
03.2024 - Current
- Ensured compliance with safety regulations and policies.
- Developed effective work schedules for staff members.
- Monitored the job performance of employees and provided feedback.
- Conducted regular meetings to discuss issues, goals, and objectives.
- Provided guidance and support to team members to improve efficiency.
- Resolved customer complaints quickly and professionally.
- Monitored employee productivity to provide constructive feedback and coaching.
- Investigated problems in a timely manner and implemented solutions as needed.
- Regularly communicated with other departments to coordinate efforts between teams.
Bartender
Crown Perth
Perth, WA
07.2023 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
Bar Useful
Crown Perth
Burswood, WA
01.2016 - 08.2023
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
- Spotted VIP customers immediately and provided special treatment, including preferred tables.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Waiter
Young's Noodle Inn
Perth, Western Australia
02.2017 - 01.2018
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
- Answered phones politely and promptly while accurately recording and confirming reservations.
Front Counter
Domino's Pizza
Perth, Western Australia
07.2011 - 11.2011
- Provided customers with product details.
- Received and accurately processed customer payments.
Education
High School Diploma -
Mount Lawley Senior High School
Mount Lawley, WA2015
Diploma of Health Science - General Health Science
Curtin University
Bentley, WASkills
- Active listener
- Conflict resolution
- Chinese language fluency
- Customer assistance and interaction
- Team collaboration
- Outstanding customer service
- Staff Training and Development
- Employee Relations
- Policy Enforcement
- Staff Management
- Employee Motivation
Additional Information
Voluntary work done as an Airport Greeter (Welcoming new international student to Perth, answer any queries they might have and give them a welcoming package) for Curtin University (certificate obtained).
Timeline
High Duty Supervisor
Crown Perth
03.2024 - Current
Bartender
Crown Perth
07.2023 - Current
Waiter
Young's Noodle Inn
02.2017 - 01.2018
Bar Useful
Crown Perth
01.2016 - 08.2023
Front Counter
Domino's Pizza
07.2011 - 11.2011
High School Diploma -
Mount Lawley Senior High School
Diploma of Health Science - General Health Science
Curtin University
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