Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Thomas Ma

Sydney,NSW

Summary

Motivated and detail-oriented university student pursuing a degree in law and business with a strong interest in following a paralegal pathway. Currently working as a barista, demonstrating exceptional multitasking, customer service, and time management skills in a fast-paced environment. Equipped with foundational legal knowledge from coursework and adept at conducting extensive research, maintaining accurate records, and managing tasks efficiently. Eager to leverage strong organisational skills, attention to detail, critical and analytical thinking in a paralegal role to support a dynamic legal team, whilst gaining practical experience and hands-on experience in the legal field.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Barista

Riverview Deli
Riverview, NSW
02.2021 - Current
  • Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
  • Developed effective relationships with customers through friendly interactions and excellent product knowledge.
  • Supervised and trained baristas to ensure adherence to company policies and procedures.
  • Tracked shipments of incoming goods from suppliers; monitored product quality upon arrival at store location.
  • Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
  • Prepared numerous varieties of complex hot and iced drinks based upon customer preferences with high accuracy, and consistently strong customer satisfaction.

Pizza Maker

Zapparelli's Pizza
Lane Cove, NSW
03.2021 - 12.2022
  • Handled customer orders in a timely manner, ensuring accuracy of order.
  • Handled stock and inventory
  • Team collaboration in the kitchen to ensure efficiency and customer satisfaction

Administrative Assistant

Clarity Professional Group
Chatswood, NSW
08.2019 - 10.2019
  • Organised and maintained filing and document management systems
  • Data entry ensuring 100% data accuracy
  • General office management, mail drops, banking and office cleanliness, photocopying and scanning.

Babysitter

Neighborhood Parents
Riverview
01.2017 - 01.2018

Education

Bachelor of Business, Bachelor of Laws -

University of Technology Sydney
Sydney, NSW
12-2026

High School Certificate -

St Pius X College
Chatswood, NSW
10-2020

St Patrick's College
Strathfield, NSW
12-2017

Skills

  • Attention to detail and analytical skills
  • Critical thinking and solid problem solver
  • Positive and professional
  • Excel, Powerpoint, Word, Google Docs fluent
  • Data entry and document preparation
  • Team player
  • Leadership
  • Oral communication and customer service
  • Time management

Accomplishments

  • Grade 7 AMEB in Piano with high distinction
  • St Pius X Certificate for Exemplary Attendance (2020)
  • Peer Support Leader (2019)
  • Sporting House Captain (2018)
  • Fide Et Labore (Academic) Awards: Religion, History, Science, Math (2018), Legal Studies (2020)
  • Multiple sporting awards, representing both St Patrick's College and St Pius X College in ISA competitions for 8 years
  • Da Vinci Decathlon - gifted program (2016)
  • Hospitality leader at Santa Maria Del Monte, Strathfield (2012)
  • First Place Speech and Drama, Eisteddfod City of Parramatta (2012)

Certification

  • Toby's Estate certified barista's license

References

References available upon request.

Timeline

Pizza Maker

Zapparelli's Pizza
03.2021 - 12.2022

Lead Barista

Riverview Deli
02.2021 - Current

Administrative Assistant

Clarity Professional Group
08.2019 - 10.2019

Babysitter

Neighborhood Parents
01.2017 - 01.2018

Bachelor of Business, Bachelor of Laws -

University of Technology Sydney

High School Certificate -

St Pius X College

St Patrick's College

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Thomas Ma