Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas McDonald

Summer Hill,NSW

Summary

Dynamic Service Manager with a proven track record at Sonnel, excelling in operational efficiency and team leadership. Recognized for enhancing service delivery through effective problem-solving and multitasking. Committed to workplace safety and customer satisfaction, ensuring a seamless experience while managing high-pressure situations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Manager

Sonnel
05.2025 - Current
  • Assisted in managing service operations to ensure customer satisfaction and operational efficiency.
  • Supported team in implementing service protocols and policies to enhance service delivery.
  • Adapted quickly to new processes and technologies while providing support to team members.
  • Handled emergency situations calmly and professionally, prioritizing guest safety at all times.

Food and Beverage Attendant

O'Hara Group
01.2024 - 05.2025
  • Provided exceptional customer service, ensuring a positive dining experience for guests.
  • Assisted in food and beverage preparation, maintaining high standards of quality and presentation.
  • Coordinated with kitchen staff to ensure timely delivery of orders during peak hours.
  • Managed inventory by tracking stock levels and notifying management of shortages.

Pharmacy Assistant

Millthorpe Community Pharmacy & Millthorpe Medical Practice
01.2023 - 11.2023
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Managed inventory levels, ensuring timely restocking of pharmaceutical supplies.
  • Provided exceptional customer service by addressing patient inquiries and concerns.
  • Maintained cleanliness and organization of pharmacy workspace for efficiency.

Education

High School Diploma -

Blayney High School
Blayney, NSW
11-2023

Skills

  • Positive attitude

  • Team leadership

  • Multitasking and organization

  • Problem-solving

  • Workplace safety

  • Operational efficiency

Certification

RSA

RCG

ARCG

Timeline

Service Manager

Sonnel
05.2025 - Current

Food and Beverage Attendant

O'Hara Group
01.2024 - 05.2025

Pharmacy Assistant

Millthorpe Community Pharmacy & Millthorpe Medical Practice
01.2023 - 11.2023

High School Diploma -

Blayney High School

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Thomas McDonald