Thomas McKendry
Coledale,NSW
Summary
Approachable, compassionate and personable group leader with 10+ years experience working with participants in various care roles ranging from outdoor education through to massage therapy and physiotherapy assistance. Dedicated professional focused on improving quality of life, providing individualised, neuro affirming and person-centered care and maintaining safety in dynamic, changing situations. Proven ability to build strong and supportive relationships with clients and their families, whilst maintaining the highest standards of care and respect.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Small Business Owner
Myo Methods Massage
11.2021 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Improved client satisfaction by delivering customized massage therapy sessions tailored to individual needs.
- Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
- Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation protocols and ensuring proper equipment maintenance.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
Outdoor Guide /Lead Educator
Action Learning Initiatives
01.2014 - Current
- Enhanced guest experience by providing informative and engaging guided tours.
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Increased tour group sizes through exceptional customer service and consistently positive feedback from clients.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Facilitated group bonding activities among participants, fostering a sense of camaraderie during multi-day excursions.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
Physiotherapy Assistant
1 Life Physio
02.2024 - Current
- Maintained accurate records of patient progress, allowing for informed adjustments to treatment plans as necessary.
- Provided hands-on assistance to patients during exercises, ensuring safety and proper technique at all times.
- Supported physical therapists in implementing exercise programs, promoting patient mobility and independence.
- Ensured a safe and clean environment for patients by adhering to infection control policies and procedures.
Ski Technician
Gravity Ski Shop
06.2021 - 09.2023
- Applied strong problem-solving skills to address unexpected challenges that arose during the fitting process.
- Developed customized orthotics to alleviate patients' discomfort and improve mobility.
- Enhanced customer satisfaction by providing professional ski equipment fitting and adjustments.
- Ensured safe skiing conditions by regularly inspecting and tuning skis and snowboards to meet industry standards.
- Increased efficiency in the rental shop by maintaining an organized and clean work environment.
Canyon & Rock Climbing Guide
Blue Mountains Adventure Company
12.2012 - 04.2017
- Enhanced client safety by meticulously inspecting and maintaining all climbing equipment.
- Instructed advanced climbers on specialized techniques such as multi-pitch climbs or lead climbing scenarios.
- Implemented emergency protocols efficiently during critical situations, ensuring the safety and well-being of the entire group.
- Established rapport with clients through effective communication, fostering trust and a positive learning environment.
- Conducted thorough risk assessments to ensure safe climbing experiences and minimize accidents.
- Offered physically and emotionally safe and supportive environment for education, cooperation and fun utilizing hands-on activities to foster individual growth.
Education
Diploma of Remedial Massage - Health Care & Social Assistance
Evolve College
Docklands, VIC06.2021
Certificate IV Outdoor Recreation - Recreation, Education & Adventure Tourism
Blue Mountains TAFE
Wentworth Falls, NSW11.2012
Year 10 Certificate -
Winmalee High School
Winmalee, NSW12.2009
Skills
- Friendly, positive attitude
- Cultural sensitivity
- Person-centered care
- Professionalism and etiquette
- Attention to detail
- Environmental awareness
- First Aid
- Business management
Certification
- Cert IV, Outdoor Recreation
- Diploma of Remedial Massage
- Wilderness First Aid
- White Water Rafting Guide
- White Water Instructor Kayak
- SSI Freediving Master Level 3
- Avalanche Safety Canada Level 1
- Light Rigid Licence (LR)
Timeline
Physiotherapy Assistant
1 Life Physio
02.2024 - Current
Small Business Owner
Myo Methods Massage
11.2021 - Current
Ski Technician
Gravity Ski Shop
06.2021 - 09.2023
Outdoor Guide /Lead Educator
Action Learning Initiatives
01.2014 - Current
Canyon & Rock Climbing Guide
Blue Mountains Adventure Company
12.2012 - 04.2017
Diploma of Remedial Massage - Health Care & Social Assistance
Evolve College
Certificate IV Outdoor Recreation - Recreation, Education & Adventure Tourism
Blue Mountains TAFE
Year 10 Certificate -
Winmalee High School
Similar Profiles
Lucinda LiLucinda Li
Logo Design at MYO DOC MASSAGELogo Design at MYO DOC MASSAGE
Kade ClarkKade Clark
Arizona State Orthopedic Clinic at Dr. George MyoArizona State Orthopedic Clinic at Dr. George Myo
Ava SeatonAva Seaton
Front Desk Receptionist at Myo MasssgeFront Desk Receptionist at Myo Masssge