Thomas Moore
Wingham,NSW
Summary
Driven G3 Click and Collect Specialist at Bunnings Taree, adept in customer relations and expert problem-solving, significantly improved customer satisfaction rates. Leveraged targeted marketing to boost sales revenue, while enhancing team efficiency through staff training. Demonstrates exceptional work ethic and integrity, ensuring high-quality service and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
G3 Click and Collect Specialist
Bunnings Taree
10.2017 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong customers relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted customers needs and introduced services to fit specific requirements.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed strong customer relationships through consistent communication and attentive service.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Travel - Travel
Tafe
Online 2020
Cert 3 - Tourism
Tafe
Online 2019
No Degree - Completed Year 11
Wingham High School
Wingham, NSW2017
Skills
Customer Relations
Expert Problem Solving
Documentation Management
Quality Assurance
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Money Handling
Cleaning and sanitizing
Cash Handling
Time management skills
Cash handling and management
Reliability and punctuality
Cash Register Operation
Written and verbal communication
Payment Processing
Product restocking
Product Knowledge
Refunds and exchanges
POS system operations
Staff Training
Refund handling
ID Verification
Certification
- Licensed Test and Tag - 04/04/2023
Timeline
G3 Click and Collect Specialist
Bunnings Taree
10.2017 - Current
Travel - Travel
Tafe
Cert 3 - Tourism
Tafe
No Degree - Completed Year 11
Wingham High School
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