Donna Petersen
Moorabbin,VIC
Summary
Dynamic Online Click and Collect Manager at Coles Supermarket, skilled in team leadership and customer service. Achieved departmental goals through strategic planning and effective budget management, enhancing employee engagement and satisfaction. Expert in inventory management and conflict resolution, fostering a high-performing team culture that drives operational excellence.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Proactive and meticulous Retail and Online management with over 30 years of experience in the retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
30
30
years of professional experience
Work History
Online Click and Collect Manager
Coles Supermarket
Cheltenham, VIC
05.1996 - Current
- Assisted in daily operations to ensure efficient store functionality.
- Supported team members by learning various roles within supermarket environment.
- Engaged with customers to provide assistance and enhance shopping experience.
- Maintained cleanliness and organization of merchandise displays and stock areas.
- Collaborated with staff to address customer inquiries and resolve issues promptly.
- Participated in training sessions to improve product knowledge and service skills.
- Contributed to inventory management through accurate stocking and restocking efforts.
- Adapted quickly to changing tasks and priorities in fast-paced retail setting.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
Education
High School Diploma -
Cobram Secondary College
Cobram, VICSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Performance evaluations
- Budget control
- Product management
- Emergency response
- Expense tracking
- Safety procedures
- Employee onboarding
- Inventory management
- Recruiting and interviewing
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Excellent communication
- Hiring and training
- Managing operations and efficiency
Timeline
Online Click and Collect Manager
Coles Supermarket
05.1996 - Current
High School Diploma -
Cobram Secondary College