THOMAS RAVENSCROFT
Coomera,QLD
Summary
High-achieving individual with an A-grade average in high school, completion of A-levels, and engineering studies at the university level. Diligent and skilled in delivering exceptional customer service, consistently recognized for resolving customer inquiries and providing insightful product recommendations. Holds a Queensland RSA qualification, reflecting a commitment to responsible practices. Excels in communication, problem-solving, and ensuring customer satisfaction in dynamic environments.
Overview
4
4
years of professional experience
Work History
Customer Assistant
Tesco Express
03.2023 - 09.2024
- Supported customers and ensured adequate stock.
- Efficiently managed customer returns and exchanges, cutting down waiting periods.
- Kept calm and efficient while managing numerous duties in a busy environment.
Retail Assistant
Footlocker Retail
04.2022 - 03.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Electrical Transmissions Engineering Higher Apprentice
National Grid
01.2021 - 01.2022
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Assisted with problem-solving of challenging projects to develop critical thinking skills.
- Completed all assigned tasks ahead of schedule, allowing for early initiation of subsequent project phases.
Restaurant Customer Assistant
Becketts Farm Shop
04.2020 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Skills
- Complaint handling
- Goal driven
- Active learning
- Team cooperation
Timeline
Customer Assistant
Tesco Express
03.2023 - 09.2024
Retail Assistant
Footlocker Retail
04.2022 - 03.2023
Electrical Transmissions Engineering Higher Apprentice
National Grid
01.2021 - 01.2022
Restaurant Customer Assistant
Becketts Farm Shop
04.2020 - 12.2020
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