Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Robinson

Newport,Victoria

Summary

Dynamic customer service professional with a proven track record at Coles, excelling in conflict resolution and stress management. Recognized for enhancing customer loyalty and optimizing team productivity. Strong numeracy skills complemented by a commitment to safety and attention to detail, ensuring efficient operations and a positive shopping experience.

Offering strong interpersonal skills and willingness to learn and develop in any environment. I am able to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Coles
03.2023 - Current
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Managed cash register operations accurately, reducing risk of shortages or overages in daily reconciliations.

Fresh Produce Team Member

Coles
03.2023 - Current
  • Enhanced customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Optimized workflow productivity through careful coordination of tasks among team members according to their individual strengths.
  • Improved ordering accuracy by diligently tracking product movement using inventory management software tools.
  • Mitigated potential hazards within the department by promptly addressing spills, broken equipment, or other safety concerns.
  • Supported store''s sustainability initiatives by implementing proper waste disposal practices within the fresh produce department.

Coles Online

Coles
03.2023 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.

Work Experience

Inver Engineering
04.2025 - 04.2025
  • Gained Further Experience working within the specific industry, and learned valuable concepts which applied directly to work situations.
  • Worked along side skilled tradesmen and gained hands on experience.
  • Explored new technologies and approaches to streamline processes.

Work Experience

Inver Engineering
08.2023 - 08.2023
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Maintained a safe working environment by adhering to safety protocols during all stages of project development.

Education

High School Diploma -

Bayside P-12 College
Melbourne, VIC
10-2025

Skills

  • Customer service
  • Reliability and punctuality
  • Patience and composure
  • Attention to detail
  • Multitasking and organization
  • Conflict resolution
  • Stress management
  • Strong numeracy

Timeline

Work Experience

Inver Engineering
04.2025 - 04.2025

Work Experience

Inver Engineering
08.2023 - 08.2023

Customer Service Cashier

Coles
03.2023 - Current

Fresh Produce Team Member

Coles
03.2023 - Current

Coles Online

Coles
03.2023 - Current

High School Diploma -

Bayside P-12 College

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Thomas Robinson