Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Thomas Rouault

Halls Creek

Summary

Dynamic and detail-oriented professional with extensive experience at Halls Creek Motel, excelling in customer relations and organizational skills. Successfully enhanced guest satisfaction through innovative service solutions. Proven ability to manage bookings and maintain workplace cleanliness, ensuring a positive environment for both guests and staff.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Receptionist

Halls Creek Motel
03.2025 - 05.2025
  • Welcomed and assisted guests with check-in
  • Managed bookings, emails, and phone inquiries in English
  • Provided information about local services and resolved guest requests
  • Improved guest experience by implementing a WhatsApp service and review system
  • Bartender

Housekeeping Supervisor

Halls Creek Motel
02.2025 - 05.2025
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Bartender


Housekeeping Supervisor

Halls Creek Motel
07.2024 - 11.2024
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Bartender

Retail All-rounder

IGA Supermarket
05.2024 - 11.2024
  • Operated the checkout and provided customer service
  • Restocked shelves and ensured product presentation (facing)
  • Maintained cleanliness and supported team operations

Laundry Attendant

Halls Creek Motel
01.2024 - 06.2024
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.

Postman

La Poste
01.2015 - 12.2023
  • Reduced lost or misdelivered mail incidents through diligent attention to detail in sorting and labeling processes.
  • Provided assistance in training new employees on proper mail handling techniques and route navigation tactics.
  • Assisted customers with inquiries regarding postal services, providing knowledgeable and courteous support.

Laundry Attendant

Ibis Budget
06.2014 - 09.2014
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.

Education

High School Diploma -

Lycée Pierre Et Marie Curie
France
06-2014

Skills

  • Organization skills
  • Data entry
  • Customer/Client relations
  • Workplace cleanliness

Certification

  • RSA

Languages

English
Professional Working
French
Native or Bilingual

Timeline

Receptionist

Halls Creek Motel
03.2025 - 05.2025

Housekeeping Supervisor

Halls Creek Motel
02.2025 - 05.2025

Housekeeping Supervisor

Halls Creek Motel
07.2024 - 11.2024

Retail All-rounder

IGA Supermarket
05.2024 - 11.2024

Laundry Attendant

Halls Creek Motel
01.2024 - 06.2024

Postman

La Poste
01.2015 - 12.2023

Laundry Attendant

Ibis Budget
06.2014 - 09.2014

High School Diploma -

Lycée Pierre Et Marie Curie

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Thomas Rouault