Thomas Verrall
Warradale,SA
Summary
Driven professional with a proven track record at Edinburgh Hotel & Just Quality. excelling in client relationship management and sales development. Leveraged excellent communication and time management skills to exceed project delivery expectations and enhance customer satisfaction. Demonstrated ability to lead teams and manage financial transactions effectively, ensuring growth and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Design Representative
Just Quality
Adelaide, South Australia
01.2023 - Current
- Developed and maintained strong client relationships throughout the sales process.
- Conducted in-house appointments during after-hours to accommodate client schedules.
- Managed financial transactions and legal documentation with precision.
- Managed project timelines to ensure on-time delivery of design solutions.
- Worked weekends to ensure project deadlines were met.
- traveled extensively to meet client needs.
- Qualified clients through strategic questioning to identify their design needs.
Bar Manager
Edinburgh Hotel & Cellars
Mitcham , South Australia
08.2021 - 01.2023
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
Food and Beverage Attendant
Edinburgh Hotel & Cellars
Mitcham, South Australia
11.2015 - 08.2021
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Maintained a positive attitude towards coworkers and customers at all times.
Education
High School Diploma -
Unley High School
Mitcham, SA12-2015
Skills
- Excellent people skills
- Building rapport
- Listening skills
- Positive and professional
- Outgoing personality
- Time management
- Excellent communication skills
- Sales development
Certification
- Cert III Kitchen Operations (2014)
- First Aid (2019)
References
References available upon request.
Timeline
Senior Design Representative
Just Quality
01.2023 - Current
Bar Manager
Edinburgh Hotel & Cellars
08.2021 - 01.2023
Food and Beverage Attendant
Edinburgh Hotel & Cellars
11.2015 - 08.2021
High School Diploma -
Unley High School
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