Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Thomas Walton

New Lambton Heights,NSW

Summary

Experienced customer service and sales professional with a proven track record of delivering exceptional support and satisfaction to clients. Effectively resolves inquiries and concerns, ensuring a positive customer experience. Demonstrates multitasking in fast-paced environments with attention to detail. Strong communication and interpersonal skills foster productive relationships with customers and colleagues. Committed to providing top-notch service and exceeding expectations while meeting required KPI sales targets.

Overview

5
5
years of professional experience
1
1
Certification

Work History

DISABILITY SUPPORT WORKER

SOLID HOLISTIC CARE
07.2024 - Current
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.

CAR CARE SALES CONSULTANT

CARDIFF TOYOTA
06.2024 - 08.2024
  • This role entails I liaise with customers and conduct sales presentations towards a number of different products and services offered by the business.
  • Conducting service calls and scheduling different service bookings with various departments and outside contractors
  • Has allowed me to further progress my sales techniques while being able to communicate effectively with the customer.
  • Time management as well as integrity plays a big part in this position showing I can effectively manage multiple tasks and complete them punctually and correctly.

GROUP FITNESS INSTRUCTOR, SALES CONSULTANT, PERSONAL TRAINER

THE GYM ON KING
03.2024 - 06.2024
  • Within this roll I had to actively program, set up and run group fitness classes and personal training sessions, to interact with clients in regards to selling both gym memberships as well as my PT services
  • Keeping the gym clean and presentable for the current members and associate and interact with current members and patrons around the gym
  • This role has allowed me to further progress my communication and sales skills
  • Adding on to what I already know with leadership skills as well as my punctuality, integrity and accountability
  • My time management skills have been able to improve between organising personal training sessions, group classes and sales shifts.

GROUP FITNESS INSTRUCTOR

EMF
09.2023 - 04.2024
  • The responsibilities within this role include programming and setting up a variety of different group classes, instructing and demonstrating the movements within each class
  • As well as correcting form and assisting with movements throughout the class
  • Through this role I have been able to improve my communication and leadership skills due to working with a variety of different clients
  • Assist me in improving my integrity skills via different feedback received from members, as well as keeping myself accountable via completing class numbers and completing invoices.

DISABILITY SUPPORT WORKER

NEW LEAF SUPPORT
11.2022 - 12.2023
  • This role requires me to assist my clients in day to day activities to help them get the best out of life
  • From cooking meals to going to the shops for groceries and attending different appointments, however I am able to assist the client with their daily activities
  • Being in this role has allowed me to better my communication and social skills when communicating with different clients
  • My time management skills have had the chance to improve also as I not only have to make sure I am on time but that my clients are as well with the different commitments they each have.

SALES CONSULTANT/ COMMERCIAL EXECUTIVE

SOUTHERN CROSS FITNESS
07.2021 - 07.2022
  • This role requires me to interact with customers and business owners and educate them on different pieces of exercise equipment, maintain stock levels and work towards set KPI's
  • During This role I have further built my skills in the area of customer service, communicating and adapting to each individual customer's needs
  • Also furthering my experience with motivation to work towards set targets and goals.

MEMBERSHIP SERVICE COORDINATOR, GROUP FITNESS INSTRUCTOR

CITY FITNESS
06.2020 - 06.2021
  • The responsibilities required for this role includes greeting members as they enter the facility, perform various administrative tasks and enforce correct Covid procedures
  • The role also includes the sale of memberships to new clients as well as program and deliver group fitness classes safely, arrange and re store different pieces of equipment for the class and sell the value of the classes to new members.
  • The responsibilities included within this position have further allowed my customer service skills to progress
  • Being a reliable and trustworthy team member, good communication skills and the ability to build rapport with members
  • With the addition of the new Covid Control measures require attention to detail and the accountability of completing the necessary tasks

MEMBERSHIP SALES CONSULTANT, GROUP FITNESS INSTRUCTOR

FIT N FAST
08.2019 - 06.2020
  • The duties that come with this role include liaising with new clients, either in person or over the phone, to sell them a gym membership
  • Reception duties and admin work are also included with the role, as well as cleaning and maintaining the facility and equipment, the delivery of the different classes, setting up and packing away all necessary equipment
  • The responsibilities I have listed above have highlighted how important being a reliable team member in a workplace is
  • My customer service skills have also been improved through these responsibilities
  • Being reliable and responsible in running the classes so that everyone has fun being active with no concern of injury
  • Adjusting to situations on the go is very important in this role, finding a way to help adjust the programs to ensure everyone can participate.

Education

YEAR 12 HSC -

LAMBTON HIGH SCHOOL
01.2018

Skills

  • A friendly, approachable person
  • Able to work effectively as a part of a team
  • Someone who is willing to learn from others
  • Competent in the use of technology and programs such as Word and Excel
  • A fast learner when it comes to developing a skill to complete tasks
  • Can effectively communicate with the general public
  • Competent in solving problems on the go
  • Able to take instructions well and carry them out efficiently
  • A mindset that loves to succeed
  • I’m passionate about fitness and nutrition Not only being fit and training correctly but also the science and practices of effective nutrition
  • As well as football I also participate in surfing, rock climbing and surf lifesaving events - I am enthusiastic about woodworking and cabinetry I enjoy planning, designing and constructing all manner of projects out of timber from building cabinets to turning bowls and platters I am currently a member of the Woodturners of the Hunter
  • I am an avid musician; I can play both the guitar and the drums I have been playing the guitar for over eight years and the drums for two years
  • I am always keen to try new things to further my skill set

Certification

  • 2020, MASTER TRAINER (CERT 4 IN FITNESS), AUSTRALIAN INSTITUTE OF FITNESS, The Master Trainer course is a recognised training program that provides all the knowledge and skills necessary to become a Personal Trainer. Writing Programs, instructing classes, first aid and human anatomy were all included in the program.
  • 2019, CERTIFICATE II IN CONSTRUCTION, TAFE NSW, The Certificate II in Construction is a nationally recognised training course focusing on developing competencies needed to work in the Construction and building industry.
  • 2017, SILVER MEDALLION AQUATIC RESCUE, SURF LIFE SAVING AUSTRALIA, This course provided the correct information and training procedures on how to maintain safety and control at the scene of an incident. As well as conduct a search as part of an aquatic rescue team.
  • 2016, ADVANCED RESUSCITATION AND FIRST AID, SURF LIFE SAVING AUSTRALIA, This course entailed learning about and being able to conduct Advanced cardiopulmonary Resuscitation (CPR)
  • 2015, BRONZE MEDALLION, SURF LIFESAVING AUSTRALIA, The Bronze Medallion course teaches the candidates about the 4 components of water rescue; judgment, knowledge, skill and fitness. Correct tows, carries and defense methods are taught in preparation for all different manner of rescues that may occur. Fitness skills are also gained throughout the training sections of the course.
  • 2015, CERT 2 IN PUBLIC SAFETY (AQUATIC RESCUE), SURF LIFESAVING AUSTRALIA, The contents of this course teach the participant how to apply self-awareness and self-rescue skills, communicate in the workplace, follow defined occupational health and safety policies and procedures, participate in an aquatic rescue operation, provide basic emergency life support, provide Cardiopulmonary Resuscitation (CPR), work effectively in a public organization and how to work as part of a team.

References

  • Matt Wilkie, Manager, New Leaf Support, 0493 137 909
  • Jordy Neilson, Manager, Southern Cross Fitness, 0448 375 432
  • Dax Jarrett, Senior General Manager, City Fitness, 0421 280 031
  • Rashida Sanderman, Fitness Division Coordinator, Genesis Cooks Hill, 0490 258 703
  • Tony Mowbray, Motivational Speaker, Solo Globe Sailor, 0428 653 071

Timeline

DISABILITY SUPPORT WORKER

SOLID HOLISTIC CARE
07.2024 - Current

CAR CARE SALES CONSULTANT

CARDIFF TOYOTA
06.2024 - 08.2024

GROUP FITNESS INSTRUCTOR, SALES CONSULTANT, PERSONAL TRAINER

THE GYM ON KING
03.2024 - 06.2024

GROUP FITNESS INSTRUCTOR

EMF
09.2023 - 04.2024

DISABILITY SUPPORT WORKER

NEW LEAF SUPPORT
11.2022 - 12.2023

SALES CONSULTANT/ COMMERCIAL EXECUTIVE

SOUTHERN CROSS FITNESS
07.2021 - 07.2022

MEMBERSHIP SERVICE COORDINATOR, GROUP FITNESS INSTRUCTOR

CITY FITNESS
06.2020 - 06.2021

MEMBERSHIP SALES CONSULTANT, GROUP FITNESS INSTRUCTOR

FIT N FAST
08.2019 - 06.2020

YEAR 12 HSC -

LAMBTON HIGH SCHOOL
Thomas Walton