Thomas Wood

• Working Full time in Many departments across the store, enjoyed my time in this enviroment and learning different ways of working.

Worked as a manager for 3 years with this store and had great success, delivered high standards, and impressive results. Awarded Fruit and veg manager of the year for my group in July.

• Coached, mentored and trained team members in order to improve their job performance.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Provided leadership during times of organizational change or crisis situations.
• Trained employees on additional job positions to maintain coverage of roles.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Recruited and hired qualified candidates to fill open positio

I have spent the last 3 year developing my leaderships skills and working hard to reach my goal of becoming a Fruit and veg manager with Woolworths. I have learnt to work at and maintain a high standard across the department to achieve great results both financially and team upskilling. Creating an excellent environment for customer to feel welcome.

• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
• Managed customer complaints and rectified issues to complete satisfaction.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Enhanced sales by implementing merchandising and promotional improvements.
• Cultivated environment focused on customer satisfaction and unparalleled support.

I had to opportunity to develop my leadership skills in this store as my produce department didn't have a 2ic role so i got the learn all the tasks associated with the role which created a goal to reach that level.

• Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
• Developed and monitored weekly staff schedules.
• Delegated daily tasks to team members to optimize group productivity.
• Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Worked directly with the owner of the business in delivering amazing lawn and garden care up until he made a career change and closed the business.

General tasks completed:

• Planted flowers, grasses, shrubs and trees following specified layouts.
• Operated a variety of landscaping equipment including mowers, edgers, trimmers, blowers and hedge clippers.
• Weeded flower beds and maintained plantings to ensure aesthetic appeal.
• Provided assistance with irrigation system repairs and maintenance.
• Spread mulch around plants to help retain moisture in soil.
• Inspected landscaped areas for signs of insect infestation or disease problems.
• Sprayed herbicides or pesticides when necessary to control weeds or pests.
• Participated in weekly staff meetings to discuss upcoming projects and tasks.
• Mowed lawns, trimmed shrubs and trees, and applied fertilizers as needed. Worked with the company up until the owner decided to make a career change.
• Worked with the company up until the owner decided to make a career change.
• Worked with the company up until the owner decided to make a career change.

I worked in Produce learning more about different varieties of Fruit and veg i wasn't accustomed to in NSW.

• Looked for ways to go above and beyond job requirements.
• Built and maintained working relationships with peers and upper management.

When i started my journey in Retail i was cross trained in many departments of Woolworths, Including Produce, Front end, and Deli.

• Worked hard to learn required tasks quickly to maximize performance.
• Rotated through series of different stations based on team needs.