THOMPSON LY
SYDNEY,NSW
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
Superdry
08.2018 - 03.2024
- Train and manage the team to achieve store targets and deliver exceptional customer service
- Plan and direct day-to-day operations of the store
- Manage and monitor stock inventory and replenishment
- Responsible for store VM to match company guidelines and vision of current campaigns
- Point of Sale Systems (AP21, Envimo)
- Administrative duties (Riteq, Dayforce, Ento, Excel)
- Interview and hire employees
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
Assistant Retail Store Manager
Superdry
07.2015 - 08.2018
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Execute direction given by Store Manager and Brand team
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Trained and managed associates in customer service and sales techniques.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
Education
High School Diploma -
Prairiewood High School
Skills
- Customer Service
- Communication
- Leadership
- Coaching and Mentoring
- Problem-Solving
- Active Listening
- Adaptability
- Critical Thinking
Hobbies
- Gym
- Playing guitar
- Painting
Timeline
Retail Store Manager
Superdry
08.2018 - 03.2024
Assistant Retail Store Manager
Superdry
07.2015 - 08.2018
High School Diploma -
Prairiewood High School