Thor O'Brien
Kelvin Grove,QLD
Summary
I am a caring and dedicated individual with a background as a student pharmacist and a casino gaming host. My passion lies in helping people lead healthier lives by providing accurate information about medications and wellness. I also excel at creating a welcoming and enjoyable environment for people through my customer service skills. My goal is to positively impact people's lives by promoting health, safety, and happiness.
Overview
7
7
years of professional experience
Work History
Casino Gaming Host
The Star Casino
02.2023 - Current
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
Student Pharmacist
Geebung Pharmacy, Newmarket Wholelife Pharmacy
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Store Assistant
IGA Supermarket
05.2016 - 01.2018
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Engaged in friendly conversation with customer to better uncover individual needs.
Boundary Umpire
Alice Spings AFL
03.2016 - 09.2017
- Observed actions of coaches and players to detect rule infractions.
- Resolved disagreements among umpires, players and coaches using effective communication and rules explanation.
- Monitored games for compliance with rules, intervening when necessary.
Education
Bachelor of Pharmacy (Honours) -
Queensland University of Technology
Brisbane, QLD10.2025
Queensland Certificate of Education -
Cleveland District State High School
Cleveland, QLD11.2020
Skills
- Policy Management
- Therapy and Counseling
- Patient Education
- Staff Support
- Patron Support
- Relationship Development
- Strategy Development
- Decision-Making Skill
- Safety
- Data Analysis
- Emotional Support
Timeline
Casino Gaming Host
The Star Casino
02.2023 - Current
Store Assistant
IGA Supermarket
05.2016 - 01.2018
Boundary Umpire
Alice Spings AFL
03.2016 - 09.2017
Student Pharmacist
Geebung Pharmacy, Newmarket Wholelife Pharmacy
Bachelor of Pharmacy (Honours) -
Queensland University of Technology
Queensland Certificate of Education -
Cleveland District State High School
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