Thor O'Brien
The Star Casino
Kelvin Grove,QLD
7
years of professional experience
I am a caring and dedicated individual with a background as a student pharmacist and a casino gaming host. My passion lies in helping people lead healthier lives by providing accurate information about medications and wellness. I also excel at creating a welcoming and enjoyable environment for people through my customer service skills. My goal is to positively impact people's lives by promoting health, safety, and happiness.
Work History
Casino Gaming Host
3 Years 8 Months- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
Student Pharmacist
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Store Assistant
1 Year 8 Months- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Engaged in friendly conversation with customer to better uncover individual needs.
Boundary Umpire
1 Year 6 Months- Observed actions of coaches and players to detect rule infractions.
- Resolved disagreements among umpires, players and coaches using effective communication and rules explanation.
- Monitored games for compliance with rules, intervening when necessary.
Education
Bachelor of Pharmacy (Honours)
Queensland Certificate of Education
Skills
Policy Management
Therapy and Counseling
Patient Education
Staff Support
Patron Support
Relationship Development
Strategy Development
Decision-Making Skill
Safety
Data Analysis
Emotional Support
Timeline
Casino Gaming Host
The Star Casino
02.2023 - CurrentRead More
Store Assistant
IGA Supermarket
05.2016 - 01.2018Read More
Boundary Umpire
Alice Spings AFL
03.2016 - 09.2017Read More
Student Pharmacist
Geebung Pharmacy, Newmarket Wholelife Pharmacy
Read More
Queensland University of Technology
Bachelor of Pharmacy (Honours)
Read More
Cleveland District State High School
Queensland Certificate of Education
Read More