Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Thupden Lama

Braybrook,VIC

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at Bajaj Motors, showcasing expertise in inventory and cash control, alongside exceptional customer service skills. Implemented financial systems at Tata Capital, significantly improving reporting accuracy. Known for reliability, adept in cleaning and sanitizing, ensuring safe environments. Achieved positive client relations and staff performance through effective leadership and training.

Overview

6
6
years of professional experience

Work History

Cleaner

Spotless
10.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.

Finance Executive

Tata Capital
09.2022 - 03.2024
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Implemented financial systems that increased efficiency in reporting, budgeting, and analysis tasks.
  • Enhanced company cash flow with diligent accounts receivable management and timely collections.
  • Increased revenue by identifying and implementing cost-saving measures in financial processes.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
  • Ran feasibility analyses to inform investments and partnerships.

Store Manager

Bajaj Motors
01.2019 - 07.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.

Education

Bachelor Of Arts - Arts

IGNOU
INDIA

Skills

  • Cleaning and sanitizing
  • Sweeping and Mopping
  • Housekeeping
  • Customer Service
  • Reliability and punctuality
  • Knowledge of cleaning products
  • Dusting Techniques
  • Chemical Handling

References

Anu Bhandari- Cleaning Manager (0450181571)

Ashmita Thokar- Bajaj Motors Owner (+917001954482)

Aashish Thing- TaTa Capital General Manager(+918116391683)

Languages

Bengali
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional
English
Professional Working

Timeline

Cleaner

Spotless
10.2024 - Current

Finance Executive

Tata Capital
09.2022 - 03.2024

Store Manager

Bajaj Motors
01.2019 - 07.2022

Bachelor Of Arts - Arts

IGNOU

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Thupden Lama