Thuy Trang Pham
Melbourne
Summary
I am currently a third-year student pursuing Human Resource Management Bachelor Degree at the RMIT. I am renowned for my adaptability, ability to work well both alone and cooperatively, and dedication to achieving shared objectives.
Overview
2
2
years of professional experience
Work History
Food & Beverage Attendant
Whitestone Events
06.2023 - Current
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Setting up event areas and closing shifts.
Wait Staff
Cochin Restaurant And Bar
05.2023 - 07.2023
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Waitress
Haidilao Hotpot
02.2022 - 09.2022
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Hall Staff Member
Byeokdol
04.2023 - 04.2023
- Preparing banchan
- Grilling meat
- Replacing charcoal
- Cleaning dishes
- Serving and greeting
- Cashier and ordering
Front of House
Twistto
03.2023 - 03.2023
- Demonstrated knowledge of menu items and corresponding ingredients.
- Adjusted food preparation methods in accordance with customer requests.
- Able to work in a fast-paced environment
Front of House
Manja Cafe
05.2023 - 05.2023
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Education
Bachelor of Business - Human Resource Management
Royal Melbourne Institute of Tech
Melbourne, VIC05.2024
Skills
- Customer Engagement
- Communication Skills
- Able to work in a fast-paced environment
- Teamwork
- Problem-solving
- Time flexibility - able to work for different timeframes
- English
- Have interest in making cocktails and would love to learn
- Have a valid RSA
Timeline
Food & Beverage Attendant
Whitestone Events
06.2023 - Current
Wait Staff
Cochin Restaurant And Bar
05.2023 - 07.2023
Front of House
Manja Cafe
05.2023 - 05.2023
Hall Staff Member
Byeokdol
04.2023 - 04.2023
Front of House
Twistto
03.2023 - 03.2023
Waitress
Haidilao Hotpot
02.2022 - 09.2022
Bachelor of Business - Human Resource Management
Royal Melbourne Institute of Tech
Similar Profiles
Nicholas VellaNicholas Vella
Cashier at Met Fresh of WhitestoneCashier at Met Fresh of Whitestone
Deion WalrathDeion Walrath
Food & Beverage Manager at Whitestone Golf ClubFood & Beverage Manager at Whitestone Golf Club
Chaewon LeeChaewon Lee
English Teacher at Whitestone AcademyEnglish Teacher at Whitestone Academy