Tia Charles
Narre Warren,VIC
Summary
Friendly Team Leader experienced in coaching large teams with exceptional skill as trainer and team builder . Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Leads teams and successfully monitors food quality and safety all while coaching, mentoring and training new and existing team members.
Overview
4
4
years of professional experience
Work History
Hospitality Team Member
Carls Jr Dandenong
03.2020 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Enhanced customer satisfaction by providing exceptional training to customer service representatives.
- Trained and mentored multiple new personnel hired to fulfill various roles.
- Collaborated with management to identify areas of improvement in customer service processes and implemented changes accordingly.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Berwick Secondary College
Berwick, VIC11.2023
Skills
- Team Leadership
- Complaint resolution
- Team Training
- Decision-Making
- Quality Assurance
- Team training and development
Ballroom/Latin Dancing
I have danced competitively for 14 years, as well as I have competed in many dance competitions across Australia including dancing at the Australian championships. I have accomplished many coaches, examiners and competition awards throughout my dancing career.
Football
i have played footy for 2 seasons and going into my 3rd season. throughout my 2 years I have accomplished many awards including, 3rd best and fairest in my first season, runners up best and fairest in my second season and best on ground awards.
Additional Information
In 2023 i was Privileged enough to be chosen to participate in World challenge. We travelled to Borneo, Malaysia where we participated in community initiatives, climbed the highest mountain in Malaysia and emersed ourselves in their culture.
Timeline
Hospitality Team Member
Carls Jr Dandenong
03.2020 - Current
High School Diploma -
Berwick Secondary College
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