Tia Davis
Overview
11
11
years of professional experience
Work History
Medical Receptionist - 2IC
Envision Medical Imaging
08.2020 - Current
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients.
- Received payments, issued receipts, complete billing (including Medicare and Hicaps)
- Managed multi-line phone system and pleasantly greeted patients.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Helped patients complete necessary medical forms and documentation.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Maintained current and accurate medical records for patients.
- Prepared and processed patient referrals.
- Corresponded with patients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Mentored/trained junior staff members in their professional development by offering guidance/support in their assigned roles.
- Rostered staff shifts to ensure proper coverage for the clinic.
- Managed sick calls and shift changes.
Optical Dispenser - Supervisor
Specsavers
03.2015 - 08.2020
- Greeted incoming patients and customers professionally and provided friendly, knowledgeable assistance.
- Managed check-in and check-out procedures, verified patient information.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory.
- Maintained thorough records of customer information, processed insurance claims and collected balances from customers.
- Conducting initial patient test such as autorefrection, pressure evaluations.
- Conducting specialized test, including field of vision and OCT scans.
- Helped patients try on and select new frames fit various facial structures.
- Recommended lens options to meet specific needs, Work with specified prescriptions.
- Discussed lenses, coating and frame recommendations with customers to meet individual needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat
- Educated patients about how to care, insert and remove contact lenses.
Dance Teacher
Melissa Jade Academy Of Dance
02.2014 - 02.2015
- Planned and oversaw group and individual performances.
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
- Worked in team-based environment to uphold quality and continuity of service to all students and parents.
- Adhered to all studio guidelines and legal requirements.
- Provided one-on-one instruction to students.
Education
Certificate IV in Optical Dispensing -
ACOD
03.2019
Cert III in Beauty Services -
WA Academy
Bentley, WA12.2014
High School Diploma -
Lynwood Senior High School
Parkwood, WA12.2013
Skills
- Front Desk Operations
- Attention to detail
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Microsoft Office
- Records Management
- Medical Billing (including Hicaps)
- Healthcare experience
- Multitasking
References
Samantha Huxley - 0451 147 448
Manger - Envision Medical Imaging
Lorraine Ettia - 0432 946 861
Manager - Envision Medical Imaging (2020-2022)
Timeline
Medical Receptionist - 2IC
Envision Medical Imaging
08.2020 - Current
Optical Dispenser - Supervisor
Specsavers
03.2015 - 08.2020
Dance Teacher
Melissa Jade Academy Of Dance
02.2014 - 02.2015
Certificate IV in Optical Dispensing -
ACOD
Cert III in Beauty Services -
WA Academy
High School Diploma -
Lynwood Senior High School