Tia Davis
Overview
11
11
years of professional experience
Work History
Medical Receptionist - 2IC
Envision Medical Imaging
08.2020 - Current
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients.
- Received payments, issued receipts, complete billing (including Medicare and Hicaps)
- Managed multi-line phone system and pleasantly greeted patients.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Helped patients complete necessary medical forms and documentation.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Maintained current and accurate medical records for patients.
- Prepared and processed patient referrals.
- Corresponded with patients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Mentored/trained junior staff members in their professional development by offering guidance/support in their assigned roles.
- Rostered staff shifts to ensure proper coverage for the clinic.
- Managed sick calls and shift changes.
Optical Dispenser - Supervisor
Specsavers
03.2015 - 08.2020
- Greeted incoming patients and customers professionally and provided friendly, knowledgeable assistance.
- Managed check-in and check-out procedures, verified patient information.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory.
- Maintained thorough records of customer information, processed insurance claims and collected balances from customers.
- Conducting initial patient test such as autorefrection, pressure evaluations.
- Conducting specialized test, including field of vision and OCT scans.
- Helped patients try on and select new frames fit various facial structures.
- Recommended lens options to meet specific needs, Work with specified prescriptions.
- Discussed lenses, coating and frame recommendations with customers to meet individual needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat
- Educated patients about how to care, insert and remove contact lenses.
Dance Teacher
Melissa Jade Academy Of Dance
02.2014 - 02.2015
- Planned and oversaw group and individual performances.
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
- Worked in team-based environment to uphold quality and continuity of service to all students and parents.
- Adhered to all studio guidelines and legal requirements.
- Provided one-on-one instruction to students.
Education
Certificate IV in Optical Dispensing -
ACOD
03.2019
Cert III in Beauty Services -
WA Academy
Bentley, WA12.2014
High School Diploma -
Lynwood Senior High School
Parkwood, WA12.2013
Skills
- Front Desk Operations
- Attention to detail
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Microsoft Office
- Records Management
- Medical Billing (including Hicaps)
- Healthcare experience
- Multitasking
References
Samantha Huxley - 0451 147 448
Manger - Envision Medical Imaging
Lorraine Ettia - 0432 946 861
Manager - Envision Medical Imaging (2020-2022)
Timeline
Medical Receptionist - 2IC
Envision Medical Imaging
08.2020 - Current
Optical Dispenser - Supervisor
Specsavers
03.2015 - 08.2020
Dance Teacher
Melissa Jade Academy Of Dance
02.2014 - 02.2015
Certificate IV in Optical Dispensing -
ACOD
Cert III in Beauty Services -
WA Academy
High School Diploma -
Lynwood Senior High School
Similar Profiles
Patrionna HumphreyPatrionna Humphrey
Remote Patient Outreach Representative at Envision ImagingRemote Patient Outreach Representative at Envision Imaging
BRIANA BROWNBRIANA BROWN
Patient Service Representative at Envision ImagingPatient Service Representative at Envision Imaging
Rory StanleyRory Stanley
Patient Care Technician at Envision ImagingPatient Care Technician at Envision Imaging
Nicole CoghlanNicole Coghlan
Medical Receptionist 2IC at South Coast Radiology John Flynn HospitalMedical Receptionist 2IC at South Coast Radiology John Flynn Hospital
Nicole CoghlanNicole Coghlan
Medical Receptionist 2IC at South Coast Radiology John Flynn HospitalMedical Receptionist 2IC at South Coast Radiology John Flynn Hospital