TIA WATSON
Norman Park,QLD
Summary
I'm a motivated and confident young person with a range of experience in customer service and administration. I'm good at talking to people, solving queries, and working well with others. I have a Level 3 First Aid qualification and really enjoy administrative work. I've had hands-on experience in different roles where I've learned how to stay organized, manage tasks, and provide great customer service.
Overview
2026
2026
years of professional experience
Work History
ADMINSTRATION ASSISTANT
Masonic Medical Centre
11.2023 - 11.2024
- I previously worked in a contract role for the file shed closure project
- The objective is to either scan or return up to 5,000 patient files to facilitate the practice's move to fully electronic records
- Emailing patients seeking interest in collecting their files
- Managed filing system, entered data and completed other admin tasks.
- Ongoing management of responses and ongoing communications
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Maintaining database tracking each file's whereabouts in Excel
- Sorting and scanning files and the recording of data in Indici (patient management system)
Waitress
Stanton Brasserie
Brisbane, QLD
02.2025 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm when dealing with difficult customers or during busy shifts.
WAITRESS
Texas Roadhouse
Levin
01.2021 - 03.2022
- Served food and drinks to customers in a busy environment
- Took orders and made sure everything was delivered quickly and correctly
- Helped create a positive vibe by keeping the dining area clean and organized
- Worked well with the kitchen team to solve any problems and keep customers happy
- Suggested extra menu items to boost sales and keep guests satisfied
- Stayed calm and friendly during rushes of customers and dealing with tense situations
CUSTOMER SERVICE
Frozen Cocktails
- Maintained cleanliness and organization of the bar area, efficiently managing time during peak hours to serve customers quickly without compromising quality
- Delivered exceptional customer service by engaging with guests, anticipating their needs, and creating a welcoming atmosphere, resulting in repeat customers and positive feedback
- Consistently following the Responsible Service Of Alcohol rules
DELIVERY DRIVER/ CUSTOMER SERVICE
Dominos Levin
Levin
07.2023 - 04.2024
- Delivered high-quality customer service to clients, ensuring timely and accurate deliveries
- Managed cash transactions, processed orders, and handled customer queries professionally
- Supported in-store team with administrative duties such as stock management and order processing
- Gained valuable experience in working under pressure in a fast-paced environment
Education
NCEA Level 1,2,3 -
Waiopehu College
12.2023
Skills
- Customer service
- Time management
- Database management
- Order processing
- First aid certification
- Multitasking
- RSA
Timeline
Waitress
Stanton Brasserie
02.2025 - Current
ADMINSTRATION ASSISTANT
Masonic Medical Centre
11.2023 - 11.2024
DELIVERY DRIVER/ CUSTOMER SERVICE
Dominos Levin
07.2023 - 04.2024
WAITRESS
Texas Roadhouse
01.2021 - 03.2022
CUSTOMER SERVICE
Frozen Cocktails
NCEA Level 1,2,3 -
Waiopehu College