Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tiaani Simpson

Kippa-Ring,QLD

Summary

Reliable, passionate individual with background in customer service. Highly skilled and personable hair stylist with an excellent history of client fulfillment. Effective problem-solving, strong multitasker and client interaction skills. I believe that in the last five years as a hairdresser, have accomplished so much. However, feel that it's time for a change.

Overview

10
10
years of professional experience

Work History

Manager and Senior Stylist

S+S Hair And Beauty
08.2020 - 09.2022
  • Enhanced client satisfaction by providing personalised consultations and recommending suitable hairstyles, colours, and products.
  • Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
  • Streamlined appointment scheduling for improved efficiency, enabling the accommodation of more clients per day.
  • Mentored junior stylists through hands-on training, fostering professional development and enhancing team performance.
  • Participated in team meetings and staff training sessions.
  • Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.
  • Provided exceptional customer service by attentively addressing concerns or complaints and ensuring complete satisfaction.
  • Consistently met or exceeded sales targets for haircare products by educating clients on proper usage and benefits.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Counted and documented opening and closing cash amounts daily.
  • Provided emotional support and companionship to clients.

Apprentice Hairdresser

S+S Hair And Beauty
12.2017 - 08.2020
  • Enhanced client satisfaction by providing high-quality haircuts, colour services, and styling techniques.
  • Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
  • Developed strong relationships with clients through excellent communication and customer service skills.
  • Contributed to the salons success by actively participating in promotional events and marketing initiatives.
  • Acquired expertise in handling diverse hair types by working with clients of different ethnicities and backgrounds.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Assisted hair stylists with colour work by applying base colours and toners.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Performed basic housekeeping duties such as sweeping, taking out trash and washing.

Sales Assistant

Kmart
02.2013 - 07.2013
  • Stock management.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Processed transactions accurately while maintaining a high level of customer service.

Education

Certificate III Hairdressing

Queensland Tafe
Brisbane, QLD
2020

Certificate II Retail Cosmetics

Bellevue Beauty
Brisbane, QLD
2015

Certificate III Business

Binnacle Training
Brisbane, QLD
2015

Completed To Year 11

Brisbane State High School
Brisbane, QLD

Skills

  • Exceptionally reliable
  • Skills and experience in working in a fast paced environment
  • The ability to multi task
  • Excellent written and verbal skills, grammar and phone manner
  • Problem-solving abilities
  • Client relationship building
  • Professionalism and ethics
  • Conflict resolution
  • Continuing education
  • Attention to detail
  • Adaptability and flexibility
  • Team leadership
  • Problem-solving abilities
  • Effective communication
  • Tool, equipment, and surface sanitising

References

  • Hannah Patterson 0411 478 779
  • Rebekah Elliott 0428 862 246
  • Ellen Sullivan 0447 212 904
  • Te Mari Heta-Pace 0477 196 077

Timeline

Manager and Senior Stylist

S+S Hair And Beauty
08.2020 - 09.2022

Apprentice Hairdresser

S+S Hair And Beauty
12.2017 - 08.2020

Sales Assistant

Kmart
02.2013 - 07.2013

Certificate III Hairdressing

Queensland Tafe

Certificate II Retail Cosmetics

Bellevue Beauty

Certificate III Business

Binnacle Training

Completed To Year 11

Brisbane State High School

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Tiaani Simpson