Tiaki Pomana

• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Greeted and seated guests to provide friendly and welcoming experience.
• Maintained clean and organized dining areas for an enjoyable guest experience.
• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.

• Greeted, welcomed and offered assistance to store customers.
• Stocked seasonal displays with high-demand items and frequently replenished merchandise.
• Assisted customers with sales orders, returns and exchanges.
• Kept merchandise organized with regular recovery work.

• Served high customer volumes during special events, nights, and weekends.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, setting up for incoming shift, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, and sanitation protocol.
• Bussed and reset tables to keep dining room and work areas clean.
• Served various food and drink items to customer specifications in fast-paced environments.

This was a volunteer position since 2020 which resulted in a paid job.

• Established welcoming atmosphere by greeting each guest warmly.
• Assisted servers with delivering food, filling beverages and retrieving items for guests.
• Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
• Assisted patrons with seating by giving directions and lighting paths.
• Reset tables between guests by restocking low items and wiping down surfaces.

This was is a volunteering experience which involved weekly commitment to several netball teams.

• Communicated with spectators, coaches, players and other umpires.
• Maintained fair environment by serving as mediator to resolve conflicts.
• Explained and taught regulations and rules to players and coaches.
• Promoted good sportsmanship among players.

• Emptied trashcans and transported waste to collection areas.
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals and materials properly and with caution.
• Organized and used industrial cleaning products following strict safety procedures.

This is an annual Youth Theatre event. I was assistant coordinator of the front of house team in 2020 and became the manager of the FOH team in 2021.

• Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.