Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiana Jarvinen

Cairns,Queensland

Summary

Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Consultant

Rentokil Initial
01.2023 - Current
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
  • Communicated with management about trends in customer calls to help team efficiency and success.
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.

Planning Assistant

Rentokil Initial
01.2023 - Current
  • Evaluated permits for zoning changes and building projects by closely checking information against approval requirements.
  • Outlined data about population, land usage and zoning data with charts, graphs and PowerPoint presentations.
  • Collaborated cross-functionally with planning and other teams to cement partnerships and achieve mutual goals.
  • Worked directly with production personnel to resolve production scheduling issues and conflicts.
  • Prioritized schedules to meet project goals and overall customer satisfaction.

Manager

KFC
06.2020 - 01.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Early Childhood Educator Assistant

Redlynch Kindergarten
07.2016 - 12.2020
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Supervised children during in-classroom activities and on playground.

Cashier

Roll'd
06.2019 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Cairns State High School
Cairns, QLD
09.2021

Skills

  • Microsoft PowerPoint
  • Microsoft Excel
  • Senior Leadership Support
  • Information Updates
  • Customer Relations
  • Active Listening
  • Call Triaging
  • Call Center Operations
  • Document Control
  • Customer Service

Certification

  • Licensed in First Aid

Timeline

Customer Service Consultant

Rentokil Initial
01.2023 - Current

Planning Assistant

Rentokil Initial
01.2023 - Current

Manager

KFC
06.2020 - 01.2023

Cashier

Roll'd
06.2019 - 04.2020

Early Childhood Educator Assistant

Redlynch Kindergarten
07.2016 - 12.2020

High School Diploma -

Cairns State High School

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Tiana Jarvinen