Tiana Martyn
Parkes,NSW
Summary
Talented Scheduler with a hardworking mentality and an organized approach. Proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Adept at prioritizing tasks, maintaining organization and optimizing workflow.
Overview
9
9
years of professional experience
Work History
Service Scheduler
BapistCare NSW ACT
07.2020 - Current
- Collaborated with management to optimize scheduling processes, leading to increased productivity
- Prioritized urgent requests and adjusted schedules accordingly, ensuring prompt attention to critical issues.
- Communicated proactively with customers regarding any changes or delays in their appointment, fostering trust through transparency.
- Utilized specialized software tools for efficient organization of daily schedules across multiple teams.
- Balanced priorities under tight deadlines without sacrificing quality or client satisfaction.
- Assisted in the training of new schedulers, sharing best practices for effective time management and customer service skills.
- Followed detailed directions from management to complete daily tasks
- Volunteered to help with special projects of varying degrees of complexity.
Administration Officer
Baptistcare NSW ACT
10.2019 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
Administration Assistant / Pest Scheduler
Flick Pest Control Dubbo
05.2018 - 08.2019
- Sorted and opened incoming mail from post office and distributed it to the right place.
- Coordinated staff reservations for overnight stays and organized chargebacks.
- Maintained financial accuracy by collecting payments and issuing receipts.
- Scheduled daily work for 8 pest technicians always making sure to have all work confirmed three days in advance.
- Communicated with customers via phone and email to confirm appointments and respond to inquiries.
- Performed general office duties, including answering phones, routing telephone calls or giving messages to appropriate staff and greeting visitors.
- Performed calculations in payroll categories such as overtime, vacation and sick hours.
- Uploaded time records into excel, cross checked with appointment scheduler and vehicle tracking programs and made necessary adjustments.
- Received and reviewed time records for 14 employees.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Received and screened phone calls and emails.
- Set up pest treatment appointments with customers.
- Drafted quotes and contracts for any new or existing customers.
Retail Sales Assistant
Cotton On Kids
09.2017 - 09.2018
- Kept on top of changes to store products and promotions to maintain strong sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Kept BOH and FOH areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Used POS system to process sales, returns, online orders and gift card activations.
- Folded and arranged kids merchandise in attractive displays to drive sales.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Fast Food Cashier
Lucky 7 Urban Village
12.2015 - 09.2017
- Performed shift change tasks each day to keep store efficient and neat.
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
- Provided customers with information on specials and discount deals.
- Processed payments and counted change to complete transactions.
- Greeted many customers per day and communicated effectively to obtain accurate orders.
- Placed orders for new supplies based on established needs and special circumstances.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current, stock levels at an acceptable level.
- Completed physical inventory counts each month.
Education
Year 12 HSC Certificate - undefined
Dubbo College Senior Campus
Dubbo11.2012
IYLP Scholar (Indigenous Youth Leadership Program)Obtained - undefined
Dubbo College South Campus
Dubbo, NSW12.2012
Certificate II Sport And Recreation. - undefined
TAFE NSW - Dubbo, Myall Street
Dubbo, NSW12.2011
Skills
- Accounts payable and receivable
- Data entry
- Office administration
- Administrative support
- Sorting and labelling
- Mail handling
- Scheduling
- Budgeting
- Employee timesheet processing
- Articulate and well-spoken
- Filing and data archiving
- Excellent communication skills
- Microsoft Office expertise
- Deadline driven
- Time management
References
Donna O'Brien
BaptistCare Site Manager
5317-5000
Erin Pearsall
Maternity Leave Manager Cotton On Kids
0422-209-979
Craig Gaiter
Operations Supervisor Flick Anticimex
0400-317-756
Timeline
Service Scheduler
BapistCare NSW ACT
07.2020 - Current
Administration Officer
Baptistcare NSW ACT
10.2019 - Current
Administration Assistant / Pest Scheduler
Flick Pest Control Dubbo
05.2018 - 08.2019
Retail Sales Assistant
Cotton On Kids
09.2017 - 09.2018
Fast Food Cashier
Lucky 7 Urban Village
12.2015 - 09.2017
Year 12 HSC Certificate - undefined
Dubbo College Senior Campus
IYLP Scholar (Indigenous Youth Leadership Program)Obtained - undefined
Dubbo College South Campus
Certificate II Sport And Recreation. - undefined
TAFE NSW - Dubbo, Myall Street
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