Muniatu Kanneh
Bankstown,NSW
Summary
Career Objective
For twenty-two years I have been working in various positions within the social service sector primarily in Out-of-Home Care, Intensive Therapeutic Care, and Disability Service. With over five years of experience in management and leadership roles, including managing the clinical operations of twenty-five disability homes as well as managing fifteen Intensive Therapeutic Care Homes across Sydney.
My qualifications include a Diploma in Community Service Coordination as well as a Graduate Certificate in Developmental Trauma. I am an encouraging manager and analytical problem-solver with talents for team building, leading, and motivating.
I am proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. I am a collaborative leader with a dedication to partnering with coworkers to promote an empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple tasks. I have a willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Manager
Anglicare NSW South, NSW West & ACT
12.2022 - Current
- Spearheaded operational procedures and processes to improve efficiency and optimize operations across fifteen Intensive Therapeutic Care homes and Semi-Independent Living homes within Anglicare, St Saviours portfolio.
- Devised and executed training plans for over 150 new and existing staff to support competency and compliance.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring, and training of team members.
- Reported issues to higher management with great detail.
- Led weekly meetings with regional staff to review progress, address challenges, and drive timely task completion.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep the business operating with a $10 million budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Therapeutic Specialist
Anglicare NSW South, NSW West & ACT
08.2022 - 12.2023
- Built and maintained therapeutic relationships, fostering positive, supportive, and empowering client environments for twelve children.
- Increased young people's satisfaction by developing and implementing personalized therapeutic response plans.
- Developed strategies to address barriers to care, ensuring all young people had access to necessary resources.
- Collaborated with healthcare professionals to design comprehensive treatment plans that addressed both the physical and emotional needs of young people.
- Utilized evidence-based techniques to deliver successful treatment.
- Performed assessments to evaluate clients' mental health status, needs, and goals.
- Provided crisis intervention to support clients during times of urgent need.
- Conduct reflective practice sessions for multiple teams to enhance work practice.
- Enhanced outcomes for young people with complex conditions through close collaboration with interdisciplinary teams.
Operations Manager
Dynamic Support Services
03.2022 - 06.2022
- Oversee the clinical and operations of the entire service including twenty-five respite, medium-term, and long-term disability accommodations.
- Manage NDIS plans that exceed $200,000.
- Register and organize approval of restrictive practices and endorse to managers and support workers.
- Work with mainstream services to deliver appropriate support and effective services to participants.
- Develop clinical reports
- Managed budgets effectively, consistently delivering projects on time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Supervised staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Work collaboratively with the finance department and Service Manager to develop and manage budgets and forecasts, ensuring the budgets meet the strategic objectives.
House Manager
Anglicare NSW South, NSW West & ACT
01.2019 - 03.2022
- Managed day-to-day operation of multiple Intensive Therapeutic Care Homes to comply with regulations and agency standards.
- Provided crisis management and intervention during emergencies.
- Manage staff work cycles and authorization of timesheets and maintain consistent rostering.
- Implemented conflict resolution strategies when mediating disputes between residents or staff members.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services.
- Conduct monthly supervision with over twenty employees.
- Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Improved household efficiency by implementing detailed schedules and routines for staff members and young people.
- Enhanced resident satisfaction by addressing and resolving concerns promptly.
Case Manager, Foster Care
Anglicare NSW South, NSW West & ACT
01.2016 - 01.2019
- Liaising between services, family and care team providing consultation, advice, support, supervision, direction and management regarding the child and their placement to maintain quality service
- Enhanced communication between young people, foster carers and providers through consistent follow-ups and progress updates.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Work closely with several Indigenous and Torres Strait islander services, young people, and families
- Provide a high level of supervision, assess and support carers to ensure placements are safe, nurturing and child-focused
- Participate in an after-hours on-call roster as required
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Cultural Case Manager
Catholic Care
01.2014 - 01.2016
- Provide care and support for female clients from Sierra Leone to help them understand how to create a more productive environment for themselves and their family
- Create a case plan to identify strategies to achieve stability for clients addressing their physical, emotional, educational, social and cultural needs identified through ongoing assessment
- Provide a clear guide for the client about what conditions are required for them to achieve their goals
- Ensure the day-to-day support and well-being of clients through advocacy and planning
- Maintain daily record keeping and written reports
- Organize case meetings to discuss any support needed, any issues or achievements
- Attend case reviews and other official procedures involved in the resolution of open case files
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Youth Support Worker
Anglicare NSW South, NSW West & ACT
04.2010 - 01.2016
- Organizing and supervising group activities including sports and recreation
- Promoted a safe and welcoming environment, leading to increased participation in programs and services.
- Developed strong relationships with community partners, resulting in additional resources and opportunities for participants.
- Organized educational workshops to address relevant topics such as mental health, substance abuse prevention, and career exploration.
- Implemented evidence-based practices to promote emotional resilience among participants during challenging situations.
- Supported the development of essential life skills including financial literacy, time management, and decision-making capabilities.
- Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
- Monitored progress toward case plan goals.
- Improved communication among youth through group discussions, role-play activities, and team-building exercises.
Team Leader
City of Sydney Council
01.2007 - 01.2010
- Supervise casual, permanent staff, and volunteer staff.
- Oversee the day-to-day running of the youth center.
- Working with Indigenous and Torres Strait young people and families
- Planning and conducting training, employment, self-development, and education programs.
- Support young people with life skills by organizing workshops such as sexual health workshops
- Financial budgeting and responsibilities
- Network with various local businesses to facilitate mentoring programs
- Provide monthly supervision and develop a comprehensive staff roster
- Writing memos for the CEO
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managing petty cash
- Engagement with young person’s family, community and culture.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
No Degree - Children's And Adolescent Assessment
University of Melbourne
Melbourne, VIC01.2023
Graduate Certificate in Developmental Trauma -
Australian Childhood Foundation
Melbourne, VIC09.2019
Diploma of Community Service Coordination -
Centre For Community Welfare Training
Sydney, NSW07.2010
Skills
- Strong communication skills
- Strong advocacy skills
- Strong risk management, and extensive problem-solving skills
- Strong writing skills able to produce quality reports and email correspondence
- Strong verbal skills
- Excellent at building and maintaining relationships with internal and external stakeholders
- Great leadership skills with award-winning outcomes
- Strong budgeting skills
- Strong knowledge of the Microsoft Office suite
- Staff Management and supervision
- Strategic Development
Certification
- Therapeutic Crisis Intervention- 01/19
- Safe Waste Management Training - 24/03/2023
- Supporting People to Stay Infection Free- 15/02/2020
- Supporting People to Take their Medication- 07/02/2020
- Quality, Safety and You' - NDIS Worker Orientation Nodule - 12/05/2023
- Supporting Safe and Enjoyable Meals - 23/04/2023
- Completed the online training course PPE Training- 08/2023
- Infection Control Training - COVID 19- 04/08/2023
References
Referees provided upon request
Timeline
Regional Manager
Anglicare NSW South, NSW West & ACT
12.2022 - Current
Therapeutic Specialist
Anglicare NSW South, NSW West & ACT
08.2022 - 12.2023
Operations Manager
Dynamic Support Services
03.2022 - 06.2022
House Manager
Anglicare NSW South, NSW West & ACT
01.2019 - 03.2022
Case Manager, Foster Care
Anglicare NSW South, NSW West & ACT
01.2016 - 01.2019
Cultural Case Manager
Catholic Care
01.2014 - 01.2016
Youth Support Worker
Anglicare NSW South, NSW West & ACT
04.2010 - 01.2016
Team Leader
City of Sydney Council
01.2007 - 01.2010
No Degree - Children's And Adolescent Assessment
University of Melbourne
Graduate Certificate in Developmental Trauma -
Australian Childhood Foundation
Diploma of Community Service Coordination -
Centre For Community Welfare Training
- Therapeutic Crisis Intervention- 01/19
- Safe Waste Management Training - 24/03/2023
- Supporting People to Stay Infection Free- 15/02/2020
- Supporting People to Take their Medication- 07/02/2020
- Quality, Safety and You' - NDIS Worker Orientation Nodule - 12/05/2023
- Supporting Safe and Enjoyable Meals - 23/04/2023
- Completed the online training course PPE Training- 08/2023
- Infection Control Training - COVID 19- 04/08/2023
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