Tiani Clough
North Brisbane,QLD
Summary
Trustworthy Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relations with clients, customers and team members to further company goals. I am ready to leverage training and experience to take on a new professional challenge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Property Manager
RE/MAX
Sunshine Coast, QLD
04.2024 - Current
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Investigated and resolved any tenant complaints.
- Streamlined property management processes for improved efficiency and cost savings.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
Temporary On-Site Property Management
North Brisbane Rentals
North Brisbane
09.2023 - 04.2024
- Conducted thorough background checks on prospective tenants, maintaining a high quality resident profile at the property.
- Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
- Ensured legal compliance by keeping up-to-date on local laws and regulations pertaining to property management.
- Managed daily operations for optimal efficiency and costeffectiveness.
- Maximized occupancy rates through effective marketing efforts and prompt follow-up on inquiries.
- Facilitated successful move-ins and move-outs, minimizing unit vacancy periods.
- Reduced tenant turnover by fostering a positive community atmosphere within the property.
- Building and site management throughout new complex opening process.
Senior Property Manager
RE/MAX
Caboolture/Morayfield
01.2023 - 12.2023
- Successful complete end to end property management of 120 properties.
- Investigated and resolved any tenant/owner enquiries and complaints.
- Maintained building systems by working with maintenance services and supervised repairs.
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Property Manager
Lawto's Barefoot Real Estate
Bowen, QLD
01.2022 - 12.2022
- Successfully managed 140 properties while providing upstanding service to tenants and landlords.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services where required.
- Rent arrears management.
- Routine inspection reports.
- Regular audits on compliance, insurance and bonds.
- Lease renewals
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular inspections of both interior and exterior of properties for damage.
Onsite Property Manager
Rent 71
North Brisbane
01.2020 - 12.2021
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
Duty Manager
The Bowen Hotel
Bowen, QLD
01.2016 - 01.2018
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
Skills
- End to end property management
- Tenant screening
- Effective planning
- Knowledge of QLD Real Estate laws
- Rental pricing strategies
- Exceptional oral and written communication skills
Certification
- Current QLD Certificate of Registration.
- Certificate 4 in Property Services.
- RSA & RSG.
Timeline
Senior Property Manager
RE/MAX
04.2024 - Current
Temporary On-Site Property Management
North Brisbane Rentals
09.2023 - 04.2024
Senior Property Manager
RE/MAX
01.2023 - 12.2023
Property Manager
Lawto's Barefoot Real Estate
01.2022 - 12.2022
Onsite Property Manager
Rent 71
01.2020 - 12.2021
Duty Manager
The Bowen Hotel
01.2016 - 01.2018
- Current QLD Certificate of Registration.
- Certificate 4 in Property Services.
- RSA & RSG.