Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Tianna Apelu

Springfield Lakes ,QLD

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Problem-solver with excellent communication skills and expertise in inventory management, customer service, and inner-office operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Toowong Private Hospital
Toowong , Qld
04.2024 - Current
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled and confirmed patient appointments and consultations.

Pool Lifeguard

Orion Springfield central
Springfield , Qld
11.2023 - 06.2024
  • Monitored swimmers, enforcing rules and regulations while providing assistance when needed.
  • Performed rescues in emergency situations utilizing appropriate lifesaving techniques.
  • Maintained order in the pool area, ensuring all guests followed posted rules and regulations.
  • Provided CPR and First Aid as required for injured or ill patrons.

Counter

inflatable world
Ipswich, Qld
01.2023 - 06.2023
  • Greeted customers and provided excellent customer service.
  • Assisted customers with product selections, ensuring their satisfaction.
  • Operated cash register to process payments accurately and efficiently.
  • Maintained cleanliness of store by stocking shelves, cleaning displays.
  • Provided assistance in other departments when needed.

Education

High School Diploma -

St Peter Claver College
Ipswich
11-2023

Skills

  • Referral Verification
  • Medical Billing
  • Medical Charting
  • Mail Management
  • Billing support
  • Payment Collection
  • Telephone Etiquette
  • Petty cash management
  • Paperwork coordination
  • Microsoft Office
  • Patient Scheduling
  • Appointment Scheduling
  • Understanding of medical laws
  • Patient Registration
  • Insurance Claims
  • Proficient in [Software]
  • Documentation
  • Co-payment collection
  • Office Administration
  • Appointment Setting

Affiliations

Played competitive netball and basketball, showcasing strong teamwork, strategic thinking, and leadership. Achieved notable successes, such as [specific achievement, e.g., regional championship in netball and state tournament semi-final in basketball. Developed exceptional communication, collaboration, and analytical skills through rigorous competition and strategic gameplay.

Accomplishments

Consistently served as team captain in netball and basketball, showcasing strong leadership and strategic skills. Awarded MVP for the School Netball Cup, highlighting exceptional performance and dedication. Appointed for leadership in group activities, earning the trust and comfort of team members, which facilitated effective collaboration and team cohesion.

Certification

  • Certified in Fitness (Cert III) and First Aid, with ongoing studies in a Business Certificate III. Demonstrates a solid foundation in health, safety, and business management, combining practical skills with academic knowledge.

Timeline

Medical Receptionist

Toowong Private Hospital
04.2024 - Current

Pool Lifeguard

Orion Springfield central
11.2023 - 06.2024

Counter

inflatable world
01.2023 - 06.2023

High School Diploma -

St Peter Claver College

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Tianna Apelu