Tianwen Liu
Albion
Summary
Dynamic hospitality professional with a proven track record at Blue Surfing and Diving Club, excelling in guest communication and complaint handling. Adept at maximizing revenue through upselling and ensuring guest satisfaction. Strong team player with effective listening skills, committed to delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
Blue Surfing and Diving Club
08.2023 - 02.2025
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Housekeeper
Kempinski Hotel
06.2022 - 06.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Kitchen Hands & All Rounder
Peace Restaurant
06.2021 - 05.2022
- Worked effectively in fast-paced environments.
- Combine independent expertise with team collaboration effectively.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor - Marketing
Bohai University
Jinzhou, Liaoning Province, China06.2020
Skills
- Guest communication
- Listening skills
- Check-in and Check-out procedures
- Complaint handling
- Guest inquiry resolution
- Team player mentality
- Hospitality services
- Mopping and sweeping
- Room inspections
- Dusting surfaces
- Ironing proficiency
- Upholstery care
- Restocking supplies
- Vacuuming and sweeping
- Folding clean laundry
- Equipment maintenance
- Inventory management
Timeline
Guest Service Agent
Blue Surfing and Diving Club
08.2023 - 02.2025
Housekeeper
Kempinski Hotel
06.2022 - 06.2023
Kitchen Hands & All Rounder
Peace Restaurant
06.2021 - 05.2022
Bachelor - Marketing
Bohai University
Similar Profiles
Monica Ann FlyMonica Ann Fly
Diving Coach at Victorian Diving Association – MelAm Diving ClubDiving Coach at Victorian Diving Association – MelAm Diving Club
YUMEI MoveYUMEI Move
Surfing Instructor at Pop up surfing clubSurfing Instructor at Pop up surfing club
Felichetta NevolaFelichetta Nevola
DIVE CENTER MANAGER/SCUBA DIVING INSTRUCTOR at Blue Wave DivingDIVE CENTER MANAGER/SCUBA DIVING INSTRUCTOR at Blue Wave Diving