Tiau Teroa
Cannonvale,QLD
Summary
Energetically propelled customer satisfaction at Woolworths through expert cash handling and unparalleled service, showcasing reliability and team cooperation. Leveraged data entry proficiency and attention to detail to streamline operations, significantly enhancing shopping experiences. Achieved commendable improvements in store environment and customer engagement, underlining a commitment to excellence and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Team Member
Woolworths
Airlie Beach, QLD
11.2023 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
Housekeeping Team Leader
Whitsunday Cleaning Services
Airlie Beach, QLD
08.2022 - 08.2023
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Maintained high standards of cleanliness, contributing to improved hotel ratings on various review platforms.
Boat Detailer
Whitsunday Marine Detailing
Hamilton Island, QLD
04.2021 - 06.2022
- Maintained and enhanced appearance of boats by applying cleaning, restorative and protective agents.
- Adapted quickly to new products, equipment, and techniques in the ever-evolving marine industry to stay ahead of competitors and provide top-quality service.
- Collaborated with team members to complete large-scale yacht detailing projects on schedule and within budget constraints.
- Improved the visual appeal of boats through meticulous waxing, polishing, and buffing of surfaces.
- Utilized cleaning agents, cleaning devices and applicators to treat areas to remove grime, rust and grease.
- Removed loose dirt and debris from interior of boat, using interior vacuum cleaner.
- General housekeeping cleaning indoor.
Housekeeping Room Attendant
Hamilton Island Enterprises
Hamilton Island, QLD
11.2018 - 11.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Education
Certificate III - Hospitality
Oatley College
Hamilton Island, QLD04.2019
Certificate II - Business Administration
Kiribati Institution Technology
Tarawa Kiribati 06.2013
Skills
- Cleanliness and hygiene
- Workplace Safety
- Store maintenance
- Reliability and punctuality
- Cash Handling Accuracy
- Customer Engagement
- Product Demonstration
- Data entry proficiency
- Customer Service
- Attention to Detail
- Team Cooperation
- Honest and Dependable
Certification
- Provide First Aid Training - February 2024
- Provide Basic Emergency Life Support - February 2024
- Provide Cardiopulmonary resuscitation - February 2024
- Blue Card - expired Sept 2024
References
- Woolworths Airlie Beach - 0491370704 Natalie Brittain Manager
- Whitsunday Cleaning services - 0402435267 Emma Finch General Manager
- Whitsunday Marine Detailing - 0449948931 Adam Copelin Manager
- Hamilton Island Enterprise - 0401908151 Michael Glenn General Manager
Timeline
Store Team Member
Woolworths
11.2023 - Current
Housekeeping Team Leader
Whitsunday Cleaning Services
08.2022 - 08.2023
Boat Detailer
Whitsunday Marine Detailing
04.2021 - 06.2022
Housekeeping Room Attendant
Hamilton Island Enterprises
11.2018 - 11.2020
Certificate III - Hospitality
Oatley College
Certificate II - Business Administration
Kiribati Institution Technology