Tiettu Popping
Geelong/ Melbourne ,VIC
Summary
Team-driven leader in personnel management and fair labor. Customer-driven and motivated to serve community. Motivated Manager leveraging team skills to build customer-driven sales experience. Always delivering service with enthusiasm. Excellent problem-solving skills to work within busy and constantly changing environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Assistant
Decjuba
Newtown Geelong, Victoria
09.2024 - Current
- Ensured compliance with company policies and procedures at all times.
- Processed special orders for out-of-stock items when necessary.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Processed orders accurately and efficiently using a POS system.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Assisted customers with returns, exchanges and refunds.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Replenished merchandise on shelves as needed throughout the day.
- Performed regular price checks to ensure competitive pricing.
- Provided excellent customer service to clients in person and over the phone.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Assisted in creating displays to promote products.
- Informed customers about current promotions and discounts.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
Cafe Manager
Steampocket
Geelong, VIC
02.2022 - 03.2024
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Monitored food quality regularly to ensure it was up to required standards.
- Established relationships with local businesses or organizations that could refer customers to the cafe.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Resolved conflicts between team members in a professional manner.
- Trained new employees to perform duties.
- Coached staff on strategies to enhance performance and improve customer relations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Kindergarten Assistant
GoodStart
Geelong , VIC
01.2018 - 11.2018
- Supervising children
- Answering questions appropriately
- Observing behaviours in children
- Carrying out tasks as required
- Supervised children during recess and other outside activities.
- Read stories aloud to the class, both for entertainment and educational purposes.
- Helped with daily classroom management, such as taking attendance, distributing supplies, and organizing materials.
- Helped maintain a safe learning environment by monitoring student behavior at all times.
- Monitored lunchroom duties including setting up tables, cleaning up after meals, supervising mealtime conversations.
- Assisted in creating lesson plans and activities to engage students.
- Encouraged positive student behavior by providing praise and rewards when appropriate.
- Assisted in developing literacy skills through reading reinforcement activities such as phonics drills and vocabulary games.
- Offered students personalized educational, behavioral and emotional support.
- Maintained focused, inclusive and supportive learning environments.
- Provided support for special needs students including helping them complete assignments or tasks that require extra attention.
- Prepared visual aids, equipment and classroom displays to foster learning.
Education
VCAL - Early Childhood Education
Diversitat Training
Geelong, VIC12-2019
Food Handling - Food Technology And Processing
Covenant College
Geelong, VIC12-2019
Barista - Barista
Covenant College
Geelong, VIC12-2019
Skills
- Customer Engagement
- Staff Management
- Sales Tracking
- Event Preparation
- Scheduling
- Coffee Shop Operations
- Customer Experience Management
- Employee Scheduling
- Foodservice
- Health and Safety Regulations
- Order Management
- Sanitation
- Operational Efficiency
- Continuous Improvement
- Expiration Monitoring
- Timekeeping
- Process Improvement
- Strategic Planning
- Schedule Development
- Process Monitoring and Improvement
- Employee Motivation
- Waste Reduction
- Staff Development
- Complex Problem-Solving
- Processes and Procedures
- Staff Discipline
Education And Licenses
- Responsible service of alcohol – 2019
- Barista training – 2018-2019 [covenant college]
- Certificate iii childcare – 2018
- Victorian certificate of education – 2018
- Jamie oliver’s ministry of food australia – 2018
Key Competencies And Skills
- Hard working & enthusiastic
- Confident
- Consistently delivers high standard of customer service
- High level of communication skills
- Demonstrates personal integrity and honesty
- Extensive hospitality and customer service experience
- Ready to go
- All ways on board
- Will accept feedback in anyway
References
- Kendl Allcon, Decjuba Manager, 0426 253 175
- Cameron Burns, Bussiness Owner,
- Steampocket, 0413 975 755
- Bruce Mcaleer, General Manager, R Hotel, 03 4206 0500
- Jak Evans, General Manager, At The Heads, 0409 908 360
- Lisa Halliday, General Manager, Mrs. Fields, 0433 697 415
- Sue Herbert, Café Manager, Red Dog Café, 03 5281 1633
- Chris Johnson, Café Manager, Charlie Noble, 0427070412
- DAVIDE, Manager, Two Sugars Café, 0414 218 101
Certification
- I have RSA
- Early childcare and eduction CERTIII
- Pest Control License
- Swim teaching
- Food handling
Accomplishments
- Summit Mount Kilimanjaro 2023
- Early Childcare learning and eduction CERTIII
- Commerical Pest Control License
- Barista Certificate
- Jamie Oliver Food Handling
- RSA- responsible serving of alcohol
- First Aid
- Swim Teacher
Timeline
Sales Assistant
Decjuba
09.2024 - Current
Cafe Manager
Steampocket
02.2022 - 03.2024
Kindergarten Assistant
GoodStart
01.2018 - 11.2018
VCAL - Early Childhood Education
Diversitat Training
Food Handling - Food Technology And Processing
Covenant College
Barista - Barista
Covenant College