Tiffany Nguyen
Woolloomooloo,NSW
Summary
Experienced with providing top-tier customer service in food and beverage environments. Utilizes strong communication and multitasking skills to enhance guest experiences. Knowledge of maintaining cleanliness and efficiency, contributing to smooth and enjoyable dining atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Intercontinental Sydney Hotel
02.2024 - Current
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Food and Beverage Attendant
Sofitel Sydney Wentworth Hotel
08.2023 - 06.2024
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food, enhancing overall service efficiency.
- Conducted regular quality checks on food and beverage items, maintaining high standards of service.
Head Hostess
Sofitel Legend Metropole Hanoi Hotel
10.2018 - 08.2021
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Education
Bachelor Degree Of Tourism And Leisure Management - Tourism And Hospitality Management
IMC University of Applied Science Krems
Krems, Austria06.2018
Skills
- Customer service
- Problem-solving
- Clear communication
- Multitasking Abilities
Certification
- Responsible Alcohol Service Certification - Various Providers.
- Certified Food Safety Manager (CFSM) - State or Local Health Departments.
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Food and Beverage Attendant
Intercontinental Sydney Hotel
02.2024 - Current
Food and Beverage Attendant
Sofitel Sydney Wentworth Hotel
08.2023 - 06.2024
Head Hostess
Sofitel Legend Metropole Hanoi Hotel
10.2018 - 08.2021
Bachelor Degree Of Tourism And Leisure Management - Tourism And Hospitality Management
IMC University of Applied Science Krems
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