Tiffany Smith
Rockhampton,QLD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Traffic Controller/ TMI
Linemark Traffic
05.2023 - Current
- Assembled signs and cones to direct traffic through construction sites.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Communicated with team members using hand signals and radios.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Trained new traffic controllers to properly use traffic control devices and apply best practices.
- Worked with foreman to create effective temporary traffic control schemes.
- Conducted routine maintenance checks on traffic control devices to manage wear and tear.
Traffic Controller
A2O Traffic Solutions
08.2021 - 05.2023
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Stood for up to 12 hours with "Stop/Slow" paddle directing traffic.
Cashier Team Lead
Super IGA
08.2008 - 03.2010
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Cashier
Woolworths Supermarket
12.2006 - 03.2008
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School Diploma -
Rockhampton State High School
Rockhampton, QLD12.2006
Skills
- Inventory Accuracy
- Maintaining Clean Work Areas
- Two-Way Radio Proficiency
- Safe Work Practices
- Employee Relationships
- Traffic Sign Setup Knowledge
- Traffic Routing
Timeline
Traffic Controller/ TMI
Linemark Traffic
05.2023 - Current
Traffic Controller
A2O Traffic Solutions
08.2021 - 05.2023
Cashier Team Lead
Super IGA
08.2008 - 03.2010
Cashier
Woolworths Supermarket
12.2006 - 03.2008
High School Diploma -
Rockhampton State High School
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