Tijana Novakovic
Melbourne,VIC
Summary
Dynamic and results-driven professional athletes with a proven track record at Screen Australia, adept in bilingual communication and organisation skills. Excelled in leading projects to completion within budget, enhancing client loyalty through exceptional service, and boosting team productivity. Demonstrated ability to quickly master new skills, with a commitment to professional standards and multitasking.
Overview
8
8
years of professional experience
Work History
Program Operations Coordinator
Screen Australia
08.2023 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
Choreographer & Performing Artist
Self Employed
02.2021 - Current
- Adapted choreography as needed based on performer abilities or technical limitations of venues.
- Choreographed performances for individuals and groups.
- Streamlined rehearsal processes through clear communication of expectations and efficient time management strategies.
- Discovered and utilized talents of team.
Receptionist
Screen Australia
03.2022 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
Administrator
Transit Dance Studio
02.2021 - 02.2022
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Stylist Sales Associate
Lovisa
10.2019 - 12.2020
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Embraced fashion and understood market trends to articulate in client interactions.
Lead Barista
Queen Barista Cafe
10.2016 - 01.2019
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Dance Teaching And Management Diploma -
Transit Dance
Melbourne, VICGraduate Certificate - Performing Arts
Transit Dance
Melbourne, VIC12.2021
Diploma Of Elite Performance -
Transit Dance
Melbourne, VIC12.2020
Higher School Certificate -
Karabar High School
Queanbeyan, ACT11.2019
Skills
- Fluent Bilingual Communication
- Training and Development Skills
- Organisation skills
- Professional standards
- Outstanding multitasking abilities
- Extremely quick learner
- Reliable and Dependable
- Driven and Determined
Accomplishments
I was awarded most ‘Dedicated and Determined’ in 2019 during my first year of diploma studies. As well as being awarded with the overall student ‘Transit Dance’ award in 2020.
Languages
Serbian
Native or Bilingual
Timeline
Program Operations Coordinator
Screen Australia
08.2023 - Current
Receptionist
Screen Australia
03.2022 - 08.2023
Choreographer & Performing Artist
Self Employed
02.2021 - Current
Administrator
Transit Dance Studio
02.2021 - 02.2022
Stylist Sales Associate
Lovisa
10.2019 - 12.2020
Lead Barista
Queen Barista Cafe
10.2016 - 01.2019
Dance Teaching And Management Diploma -
Transit Dance
Graduate Certificate - Performing Arts
Transit Dance
Diploma Of Elite Performance -
Transit Dance
Higher School Certificate -
Karabar High School
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