TILASMA GAUTAM
Baringa,QLD
Summary
Compassionate and dedicated Personal Care Worker with hospitality and customer service experience, bringing strong interpersonal skills and a commitment to person-centred support. Known for attention to detail, quick learning, and providing respectful, empathetic care in fast-paced environments. Experienced in assisting clients with activities of daily living, supporting mobility, and maintaining client dignity and independence. Skilled in building trusting relationships with elderly clients while maintaining accurate documentation and following care plans.
Overview
1
1
year of professional experience
5
5
Certifications
Work History
Personal Support Worker (Placement)
Bolton Clarke
Caloundra, QLD
02.2026 - 03.2026
- Delivered person-centred care to elderly clients in both residential aged-care facilities and home care environments.
- Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, and mobility support.
- Maintained accurate client records and progress notes in accordance with organisational policies and care standards.
Hospitality Assistant
Bolton Clarke
Caloundra, QLD
11.2025 - 02.2026
- Perform daily cleaning tasks.
- Sanitize restrooms, kitchens, and high-touch areas.
- Dispose of waste and recycling according to organizational procedures.
- Clean windows, mirrors, and glass surfaces to ensure a spotless appearance.
- Follow safety procedures when handling cleaning chemicals and equipment.
Customer Service
My Cleaning Mates
Caloundra, QLD
06.2025 - 11.2025
- Answer phone calls, emails, and chat inquiries.
- Schedule cleaning appointments and follow up with clients.
- Maintain CRM (Customer Relationship Management) systems.
- Handled Eftpos and Cash payments
- 1+ years of experience in a supervisory or senior FOH role.
- Strong leadership and communication skills.
- Ability to remain calm under pressure and multitask during busy shifts.
- Knowledge of POS systems, health & safety standards.
- Flexible availability including evenings, weekends, and holidays.
Education
Master of Information Technology -
Queensland University of Technology
Brisbane, QLD11-2026
Certificate III in Individual Support
Attain Skills
Brisbane, QLD03-2026
Bachelors - computer science and IT
Mid Western University Nepal
Nepal01-2024
Skills
- Person-centred care
- Assistance with activities of daily living (ADLs)
- Personal care and hygiene support
- Mobility and manual handling assistance
- Compassionate communication
- Accurate documentation and record keeping
- Cash handling
- Attention to detail
- Adaptability to Change
- Time Management
Certification
Certificate III in Individual Support
Languages
English
Full Professional
Nepali
Native/ Bilingual
Hindi
Professional
Timeline
Personal Support Worker (Placement)
Bolton Clarke
02.2026 - 03.2026
Hospitality Assistant
Bolton Clarke
11.2025 - 02.2026
Customer Service
My Cleaning Mates
06.2025 - 11.2025
Master of Information Technology -
Queensland University of Technology
Certificate III in Individual Support
Attain Skills
Bachelors - computer science and IT
Mid Western University Nepal