Tilly Smart
Rye,Victoria
Summary
I’m a 17-Year-old student at Padua College looking for a part time job where I can learn & develop new skills and become part of a working team. I have experience in customer service, working in the entertainment industry dealing with a wide range of people.
I currently play competitive under 17 netball for Sorrento Sharks and have a strong passion for surfing.
Overview
4
4
years of professional experience
Work History
Hospitality Worker
St Andrews Beach Brewery
08.2023 - Current
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Entertainment Staff Member
The Glitter Gypsy, Glitter & Makeup Artists
01.2021 - Current
- Developed strong relationships with clients by being attentive to their needs and providing exceptional customer service.
- Mentored junior makeup artists, sharing tips and tricks for improving skill sets and enhancing professionalism.
- Maintained a professional image as a representative of the company at industry events and networking functions.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Oversaw event operations to keep running smoothly.
- Responded to inquiries from attendees and addressed any issues or complaints.
Retail Worker
Coastal Living
01.2022 - 04.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Education
Padua College
Mornington, VIC12.2025
Sorrento Primary School
Sorrento, VIC12.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Punctuality
- Excellent Communication
- Cash Handling
- Organizational Skills
- Decision-Making
- Work ethic
Timeline
Hospitality Worker
St Andrews Beach Brewery
08.2023 - Current
Retail Worker
Coastal Living
01.2022 - 04.2023
Entertainment Staff Member
The Glitter Gypsy, Glitter & Makeup Artists
01.2021 - Current
Padua College
Sorrento Primary School
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