Tim Hanlon
Stafford Heights,QLD
Summary
- Detail-oriented and efficient with innate drive to provide exceptional service.
- Attentive to client and customer preferences with positive attitude and consistent record of building clientele and achieving high rates of client retention.
- Excellent organisational and management skills with a focus on team development and culture.
- Exceptional time management skills and ability to work under pressure.
Overview
24
24
years of professional experience
Work History
Owner/Director
Heroes And Villains Barbers
10.2015 - Current
- Managed day-to-day business operations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Built rapport and relationships with clients to meet their needs and expectations.
Senior Hairstylist
Co & Pace Salons (formerly Papas And Pace)
03.2008 - 08.2015
- Completed Hairdressing apprenticeship.
- Initiated and engaged clients in conversations as part of personalised service.
- Promoted and sold service treatments, enhancements and upgrades to maximise revenue.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Answered phone calls and emails to schedule client appointments.
- Demonstrated thorough knowledge of all salon products and services.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
Apprentice Hairdresser
Jak Hair Design
04.2007 - 02.2008
Carpenter
John Speare Builders
09.2006 - 03.2007
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Planned and executed work with proper tools and materials to maximise productivity.
- Collaborated with other construction workers to coordinate projects and streamline process.
Apprentice Carpenter
Qld Health
08.2002 - 08.2006
Shop Assistant
Woolworths
08.1999 - 07.2002
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Restocked and reorganised stock.
- Received deliveries.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Certificate 3 in Hairdressing
TAFE Queesnland
Alexandra HIlls Campus11.2010
Certificate 3 in General Construction
TAFE Queensland
Ipswich Campus07.2006
Skills
- Business Planning
- Leadership and People Development
- Operational Efficiency and Safety
- Defining Company Vision
- Business Administration
- Staff Training
- Customer Relations
- Coaching and Mentoring
- Financial Management
- Hiring and Staffing
- Operations Management
Additional Information
I enjoy busy weekends in the backyard with my family, but I especially enjoy the quiet ones.
On weekends you'll find me at the skate park, kicking a soccer ball in the backyard with the kids or having a couple of drinks on the front deck.
I'm an avid lover and consumer of sport. I still play competitive soccer and currently coach both my own team and my son's team. I have a passion for helping people to develop their skills and attributes.
Timeline
Owner/Director
Heroes And Villains Barbers
10.2015 - Current
Senior Hairstylist
Co & Pace Salons (formerly Papas And Pace)
03.2008 - 08.2015
Apprentice Hairdresser
Jak Hair Design
04.2007 - 02.2008
Carpenter
John Speare Builders
09.2006 - 03.2007
Apprentice Carpenter
Qld Health
08.2002 - 08.2006
Shop Assistant
Woolworths
08.1999 - 07.2002
Certificate 3 in Hairdressing
TAFE Queesnland
Certificate 3 in General Construction
TAFE Queensland
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