Tim Michael

• Provide ongoing counselling primarily based on CBT methodologies.
• Interview and observe clients to gain necessary information to support psychological diagnoses.
• Conduct cognitive assessments including testing and report writing.
• Manage caseload of individual clients, both adult and children.
• Develop customised treatment plans for clients, addressing their unique psychological needs and goals.
• Undergo individual and group supervision.
• Maintain case notes, supervision logs and a reflective journal.

• Provided ABA therapy to build social, communication and daily living skills in children.
• Managed behaviours of concern and taught new skills.
• Skills were taught using prompt fading, positive reinforcement, and shaping to help support the client to use these skills independently within the home and in the community.
• Collected and recorded data, provided analysis, and attended monthly case meetings.

Established and maintained a business within the mobile telecommunications industry. Was an independent Telstra dealer, mainly focussing on small-to-medium business clients, managing their telecommunications needs on behalf of Telstra. In addition, I had an independent retail Telstra store in Hawthorn from 2005-2012.

Duties and responsibilities:

• Managed and motivated employees to be productive and engaged in work.
• Maintained a professional, organised, and safe environment for employees and customers.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers through account development.

• Built and strengthened long-lasting client relationships.
• Attended to all client needs across the range of Telstra products and services.
• Educated clients on new products or services to increase customer engagement with the company.