Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Timothy Leeds

Glen Waverley,Victoria

Summary

Diligent worker adept at investigating and resolving complex caseloads in an independent and team setting. Hardworking and and quality-focused to achieve positive outcomes for clients.

Efficient and effective in undertaking multiple priorities simultaneously in a enthusiastic manner.



Overview

9
9
years of professional experience

Work History

Debt Compliance Officer

Services Australia
08.2020 - Current


  • Professional and courteous when interacting with customers and both internal and external stakeholders.
  • Providing clear professional guidance on complex debts to customers and stakeholders.
  • Highly proficient and knowledgeable navigating customer management systems and operational guides.
  • High resilience in assessing key competing priorities and resolving complex casework in a timely manner.
  • Adaptable to changing dynamic work environments and new work types.
  • Achieve positive resolution and dispute outcomes for customers from programs and services that were administered.

Service Officer

Services Australia
10.2018 - 04.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
  • Tailored services and programs for improved customer experience.
  • Efficiently and effectively resolved customer queries in a high pressure scheduled telephony and processing environment.
  • Represented professionalism when conducting cross-check references with medical providers and customer claims.
  • Achieved excellent performance with claim processing and customer call centre queries.

Assistant Tutor

Kumon Education
10.2015 - 09.2018
  • Fostered student learning by providing one-on-one support and guidance during tutoring sessions.
  • Boosted student confidence and motivation by providing constructive feedback on their progress and achievements.
  • Tailored my communication based on knowledge and skill level of students for effective teaching.

Education

Bachelor of Educational Studies - Education

Deakin University
Melbourne, VIC
05.2018

Glen Waverley Secondary College
Glen Waverley, VIC
12.2012

Skills

  • Acts with professionalism and integrity
  • Exceptional verbal and written communication skills
  • High attention to detail
  • Resilient and flexible in completing changing work priorities
  • Proficient in problem-solving and critical thinking
  • Strong work ethic and time-management
  • Strong initiative to achieve the best outcomes
  • Positive attitude and team orientated

Hobbies

Experiencing fulfillment in the creative arts by engaging in drawing and painting. 

Timeline

Debt Compliance Officer

Services Australia
08.2020 - Current

Service Officer

Services Australia
10.2018 - 04.2020

Assistant Tutor

Kumon Education
10.2015 - 09.2018

Bachelor of Educational Studies - Education

Deakin University

Glen Waverley Secondary College

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Timothy Leeds