Timothy Walker
Rutherford,Australia
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 1 year of experience building community and developing social skills through incremental therapeutic techniques.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Worker
Connecting With Communities
05.2023 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Coffee Service Technician
Newcastle Coffee Enterprises
01.2022 - 04.2023
- Enhanced customer satisfaction by providing timely and efficient coffee machine maintenance services.
- Reduced downtime for clients by promptly diagnosing and resolving technical issues with coffee machines.
- Streamlined service processes for increased efficiency, implementing detailed record-keeping and scheduling systems.
- Improved company reputation with quality repair work, ensuring all tasks were completed to the highest standard.
Coffee Shop Manager
Bliss Coffee Roasters
06.2018 - 11.2021
- Enhanced customer satisfaction by implementing efficient ordering and payment systems.
- Increased employee retention through effective training programs and team-building initiatives.
- Streamlined inventory management for optimized stock levels and reduced waste.
- Developed strong relationships with vendors, securing better pricing and delivery terms.
Education
Graduate Certificate - Support Worker
NDIS Modules
NSWCertificate II - Electrotechnology
Tafe NSW
Glendale NSW06.2022
High School Diploma -
All Saints College
Maitland, NSW11.2014
Skills
- Spreadsheet development
- Life Skills Development
- Transcription and dictation
- Presentation Design
- Daily living support
- Cleaning and sanitizing
Certification
NDIS Modules completed
First Aid certified
Working with Children's Check
NDIS background Check
Timeline
Support Worker
Connecting With Communities
05.2023 - Current
Coffee Service Technician
Newcastle Coffee Enterprises
01.2022 - 04.2023
Coffee Shop Manager
Bliss Coffee Roasters
06.2018 - 11.2021
Graduate Certificate - Support Worker
NDIS Modules
Certificate II - Electrotechnology
Tafe NSW
High School Diploma -
All Saints College
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